Durrants’ long-standing reputation as property agents and auction specialists in both Norfolk and Suffolk means we can deliver unrivalled expertise, service and advice for the sale of your property by auction.
We hold property auctions online on the last Wednesday of each month and offer a bespoke package for individual properties on site requiring a unique marketing and sale strategy.
Durrants can offer expertise, proven success and invaluable knowledge of the local property market, putting you in safe hands throughout the process of auctioning your land or property.
To find out more about our auctions or for a free market valuation, please contact our dedicated team at 01379 646602 or email propertyauctions@durrants.com.
Wednesday 22nd April
We have created a helpful guide to bidding for property and land online and how the process works in our Online Auctions Buying Guide which you can read or download.
Durrants have been providing residential, agricultural and commercial property expertise since 1853. We have high street branches in Beccles, Diss, Halesworth, Harleston, Southwold and an office in Mayfair, London.
Whether you’re looking for a new home, some land to build one on, farm management or a commercial opportunity, Durrants does the hard work for you. We have specialist experts that know the market in Norfolk and Suffolk inside out. Get in touch with us and our friendly local experts will assist you every step of the way.
Explore our extensive range of specialist services, including Residential Sales and Lettings, Agricultural, Building Consultancy, Commercial, Development Land and New Homes, Machinery Auctions, and Holiday Cottages.
Very thorough survey report. Excellent service throughout.
We sold our house through Durrants, they have been really friendly and helpful, an excellent sales brochure was produced along with really good photographs. Prospective purchasers were mostly accompanied visits as we had requested – our house sold quickly and we are very happy with the service we received, thank you.
We have just completed on a house sale with Durrants Beccles office. Koryn and team were professional, personable and accessible throughout the whole process. Their initial feedback prior to instruction was well informed and showed the benefit of good local knowledge. As a result once on the market the property quickly attracted good interest from serious prospective buyers. Excellent communication with Durrants throughout helped matters progress successfully to completion. We would thoroughly recommend Durrants Beccles office.
Alison is calm, efficient and a complete pleasure to deal with. I have rented out my house with her on several occasions now and the same consistent level of service is always provided! If you want an enjoyable rental experience then Alison is top of the list!
This was the third property sale Imogen had to deal with for me in the past 12 months & it was by far the most challenging. Imogen always kept me updated on the sale progress & did everything she said she would do in which I cannot thank her enough for all her hard work & effort. I highly recommend Durrants & especially the Halesworth office with Imogen & Roberta. Thanks again for everything you have all done, we got there in the end.
I’ve dealt with Wendy who was super friendly and helpful! Helped me find the perfect property and has gone the extra mile to make it more personal for me 🙂 Now happily have a flat with them.
It doesn’t get better than Durrants! This team have been absolutely exceptional at every turn, and a complete and utter pleasure to work with. Thank you Team Durrants for being so wonderful!
I had great personal service from start to finish selling my house through Durrants. I was lucky enough to have the wonderful Lily as my agent. Skilful, imaginative, dedicated, always absolutely on the ball and lovely to deal with. I felt thoroughly looked after during a very stressful time.
Throughout our purchase we mostly dealt with Amber, we also had contact with others from the office. Amber was very professional and helpful at all times, she always returned our calls if she was not available and the Durrants team were always friendly, polite and helpful; there was also a nice surprise for us upon completion !
We contacted Durrants in December after having had poor service from another Letting Agent in Diss. Eleanor Adcock was very quick to visit the property and to advertise it after giving us advice on the best way forward to find tenants who would be suitable. The previous tenants had left the Barn in an appalling condition and we were hesitant and concerned about not having to face the same issues. She answered all our questions, put our minds at rest, advertised the property and very quickly found new tenants who have just moved in. Her professional attitude is excellent and we are grateful for her help. Thank you.
As a landlord I have dealt with Durrants for many years. Wendy has been our contact for a number of those years overseeing our properties. She always handles every situation with commitment and professionalism. Wendy is a great asset to Durrants with her comprehensive knowledge of the letting side of the business and would recommend her to anyone who is thinking of letting their property.
August from the Diss office was very helpful in keeping us up to date in the selling of our barn and kept us informed and filled us in and really a lovely person so kind and would go above and beyond and was very reassuring and kept me calm she held the sale together from all angles in a very professional manner.
I was very impressed at the level of service I received from Durrants. Myself and my wife know the Halesworth office and there has always been a friendly and courteous staff. The person who introduced me to the property was Tom who tragically died a short while later. Gabi Wones has been very efficient and overall I am much impressed by Durrants in general.
Durrants have successfully sold the properties on our last two developments. We believe that this success is due to their proactive attitude, keen attention to detail and extensive knowledge of the market and areas we operate in.
All our sales progressed smoothly and we had regular updates from the team during the process. We would absolutely recommend working with Durrants.
A big thank you to Amber and George at Durrants Estate Agents, Harleston. The hardworking team have worked tirelessly to secure two successful house sales for us this year. Quite an achievement in these challenging times. Their professional dedication to providing a first class service to both buyers and vendors has taken the stress out of moving house. We had constant feedback with viewings and a smooth transition to completion with attention to detail in liaising with all parties involved in the chain. I highly recommend using Durrants Estate Agents.
From start to finish an absolute pleasure to deal with on my house sale. Communication throughout was great & it felt like a very friendly & personal service, like I was their only client. Wouldn’t hesitate to use them again & would highly recommend them. Thanks Koryn, Lisa, Caroline & team.
Excellent service through a quite protracted and difficult sale. All Durrant’s staff involved could not have been more helpful.
Gabi Wones in particular, went above & beyond expectations, without her intervention our sale would have fallen through, can’t recommend highly enough!
Superb service from Koryn and Caroline. They had a very difficult to deal with finicky seller and they managed the sale extremely well.
Eleanor is always very helpful and makes sure we are looked after if we have any problems with our rented property.
We have recently sold our property through Durrants in Beccles. I have to say the service we received from Koryn and her team has been second to none. From the moment the house went on the market to the moment of completion nothing was too much trouble and they were always happy to help with any queries we had. Would definitely highly recommend.
Very helpful through all stages of the buying process – highly recommended.
Gabi was so helpful and efficient throughout the purchase of my house. Thank you so much, very professional team.
I used the Harleston office as a buyer, and was consistently impressed by every member of staff there. Heather, Amber, George, Peter and Joanne – all went above and beyond with nothing ever too much trouble whilst remaining friendly, cheerful and professional. They were all VERY proactive in the face of delays from both sets of solicitors (but particularly mine). These people, each in their own way, are a tremendous asset to the Durrants name and business.
We were very pleased with everything they did for us.
Kept us up to date, always at the end of the phone for our questions, made welcome any time to their office.
Very reasurring towards the end of our purchase that everything was being done for a smooth and succesfull outcome.
Staff were great.
Would recomend.
Lisa and Koryn got us over the finishing line of quite a journey. Many thanks to them.
Selling a property and moving home can be a stressful experience at the best of times but the Durrants team in the Halesworth office were nothing short of a breath of fresh air. They remained professional throughout the long drawn out process and were exceptional in all communication and delivered exactly what they promised. I couldn’t recommended them highly enough but I’d like to single out the sales manager Gabi Wones as her tireless effort and focus on a complex transaction ensured everything was completed in a timely manner, thank you Gabi.
Although my property has taken a long time to sell I’ve been very pleased with the service provided by the staff – particularly Fiona, Lily and Alisha – who have continually kept me updated on viewings and feedback. It has been a pleasure to do business with you. Thank you all.
Absolutely fantastic service from Imogen.
Alisha (and colleagues) at Durrants Southwold office have been nothing but professional. She has been, from the first viewing (of a different property) to the end stage of completion of the house that I bought, very efficient, conscientious, friendly and cognisant of both buyer’s and seller’s needs throughout. I would be very happy to recommend Durrants from my recent experience.
From start to finish Gabi was very efficient and helpful in the purchase of my mum’s property. Highly recommend.
5+ star review. We are currently coming to the end of the process of buying our first home through Durrants, Southwold. We couldn’t have done it without Alisha, from start to finish her knowledge, support and attention to detail allowed us to find our perfect first home. Alisha is patient, professional and goes the extra mile, a real asset to the Southwold team. Thank you.
Excellent polite service, chased when relevant.
Alison has spent a great deal of time showing me various properties in the local area. I managed to secure a property which I move into April 2025. The whole process was smooth and very stress free and nothing was too much trouble, best wishes, David
From start to completion can not fault the service, nothing was too much trouble and all queries from myself were answered quickly and professionally.
Alisha (and colleagues) at Durrants Southwold office have been nothing but professional. She has been, from the first viewing (of a different property) to the end stage of completion of the house that I bought, very efficient, conscientious, friendly and cognisant of both buyer’s and seller’s needs throughout. I would be very happy to recommend Durrants from my recent experience.
Durrants of Halesworth are highly recommend. The whole team were excellent. Imogen kept us informed throughout the whole process, very knowledgeable and extremely helpful.
A huge thanks to all the team at Durrants, especially Lily and Fiona. A very professional firm, who go out of the way to make sure you are kept in the loop. I highly recommend them.
We used Durrants to buy from – first sale fell through but no fault of Durrants and they tried all they could to keep it alive. The house we have now exchanged on was also bought through Durrants and the second time was just as positive. Koryn was magnificent – she kept us up to date constantly, was calm, professional and exceptionally helpful. Thanks to Durrants as a group and Koryn in particular.
Durrants in Halesworth were fantastic, especially Roberta who communicated regularly and progressed the sale efficiently and proactively. We cannot thank her enough for her vital communication which is sadly lacking in other estate agents. We highly recommend Durrants in Halesworth.
Durrants were very amazing and helpful throughout the selling process. When I went to the office to sign paperwork, they were very friendly and helpful, and even made me a coffee. With their experience and expertise, they were able to get the property onto the market and sold very quickly.
I have both purchased and sold properties through Durrants Halesworth. The Halesworth office has also been managing lettings on my behalf. I have always received excellent service from the office and recommend trusting this office with all your property needs.
During purchase of house the staff at Durrants in Halesworth were always very helpful with any requests for information that I made. Happy with their service.
I recently sold a property through Durrants Southwold and had the pleasure of dealing with Lily throughout the process. Despite operating in a particularly challenging market, Lily remained consistently professional, proactive, and supportive. She kept me well informed with regular updates on viewings and was always ready to review the strategy or pricing when needed. Her clear communication and dedication made a potentially stressful experience much smoother. I’d highly recommend Durrants Southwold, especially Lily, for anyone looking to sell in the area.
Jakki in Harleston was great from the moment I requested a viewing at Valley View. She took her time and always went into great detail. No request was ever too much. It was a very pleasant experience purchasing my house through Durrants.
The service we received was fabulous. Everyone was so understanding of the reasons for my mother’s move and related with her in a sensitive way. Durrants made what was a stressful move, so much easier. Thank you.
All the staff I dealt with were very helpful and kept me informed at all stages.
Durrants are professional, communicative, friendly and honest. As a buyer you often feel they are only working for the sellers interests but buying with Durrants felt like keeping both parties informed and happy was at the core of the companies ethos. It is a very emotional roller coaster trying to find the right home (especially within a certain budget). I would like to say a special thank you to Gabi Wones for making my cottage sale finally happen and for being so supportive along the journey. I would also like to say thank you to Imogen Garrard for always being so friendly and responsive in getting back to me when I had questions. I have no hesitation in recommending Durrants.
We chose the local office of Durrants as they know the area & market very well. They are very professional arriving on time and giving us advice on the properties presentation and strong points. We were delighted to find potential buyers and we accepted the best offer recommendation given by our Agent.
Due to covid and the financial climate, the actual time before we moved became extended but we were continually updated on progress until we completed. Overall a stressful time but it helped along with such considerate and professional staff.
Would recommend Durrants Halesworth office. It is a win 10/10.
Friendly, personable and professional service.
The day I walked into Durrants in Harleston I knew my late mums house I needed to sell before I had to return to Australia was in professional hands. George and Amber helped me step by step during a difficult time and within a few weeks mums house was sold. I would recommend Durrants to everyone who is thinking of selling their property.
Excellent service from August and rest of team during our purchase. Always friendly, communicative and very helpful. They addressed all issues promptly and professionally as well as establishing a good relationship with all parties involved in the process. We were confident in their service and they were nice people to work with.
The staff at Durrants Southwold were excellent communicators, reassuring throughout the whole selling process.
Jasmine was thorough, very helpful and the whole process ran smoothly.
From the moment I started the process I knew I was in good hands.
Selling your house is a daunting prospect but the guys at Durrants were amazing – in particular Koryn, who kept me updated throughout the process.
I would highly recommend Durrants and the team at Beccles. Both for selling and buying a property. They really care about their clients and that makes a real difference when you are making huge decisions in your life like houses. A massive thank you guys.
All the staff at Durrants were polite, helpful and knowledgeable. Especially Koryn and Caroline. They were always available to answer our questions whether it was from a phone call or e- mail. They were there every step of the way and after. I would highly recommend the team at Beccles Durrants.
August at Durrants, and the rest of the team made the purchase of our house such a smooth process. August stayed in touch the whole time and chased third parties when necessary. Was a pleasure dealing with the team and the house warming gift was much appreciated.
Imogen has been amazing from start to finish in the sale of our property. There was various complications with the sale but Imogen kept us fully informed all the way through to the day of completion. We cannot thank Durrants & Imogen highly enough for the sale of the property & we would highly recommend their services to friends & family. Thanks again.
It has been a first-class service from Durrants in Diss. It’s a breath of fresh air to find this level of professionalism and good old courteousness. My needs are being dealt with in a helpful and attentive manner and would recommend this without hesitation.
Really friendly and helpful. Always kept us informed and our house was sold really quickly.
We have just purchased a house through Durrants and I have to say that without the continued help and assistance from August, the purchase just would not have been possible. We currently live in Australia, which has created many obstacles, and without August’s help in overcoming these obstacles the purchase just would not have taken place, so thank you August.
Alison at Durants has been so helpful from the start to moving into our property. Nothing is too much trouble for her. She’s such a lovely lady I cannot recommend this estate agents enough. Everything has been so easygoing. We also got a lovely little card and pot plant on moving in. Thank you all so much, especially Alison. Great work, much appreciated.
Trevor Musk is incredibly thorough, highly professional and, a very courteous man. Anna is also very professional and thorough. I received my Homebuyers Report Eight days before I expected to receive it and the report was very detailed but, easy to understand.
Well done to both of you!
I would like to thank you Wendy and Durrants for a smooth process. Wendy has been very responsive and polite throughout the initial stages for obtaining the property. Additional services maybe to provide logistics advice especially for those people with disabilities, as I have. I have previously experienced staff at Halesworth and Harleston and found all staff very helpful. Thank you.
I bought a house through Durrants, their service was fantastic and they weren’t working for me as such. All girls were happy, smiley, and nothing was too much trouble .
I have bought 2 properties, from Durrants, I have dealt with August, who has been nothing but very helpful and always keeping me up to date on how things are progressing – after purchasing my first property, I only wanted to deal with August again to look for a 2nd property. Wendy has also been helpful with renting out of my first property. I can not thank them enough.
Anna has kept us informed at all stages, the written survey was emailed to us promptly. The survey you provided was comprehensive and constructive. We will be able to progress with the purchase of our future home with the knowledge that although it needs some further investigations and improvements, we know exactly what we are buying, and are able to more accurately plan our time and finances moving forward. I would certainly recommend Durrants.
We needed to sell our parents house which was originally purchased through Durrants some thirty years ago. Following other valuations we settled on Durrants, feeling comfortable with the valuation and representative.
There were a number of viewings prior to the property marketing going live, and a buyer secured within a short time period.
All the staff have been professional, responsive and super helpful, we couldn’t have asked for more.
Provided excellent service from Lisa originally valuing the property and the dedicated help from all the office staff during a particularly long and complicated sales process
Fiona and her team were a pleasure to deal with. They were proactive, always helpful and responsive.
Excellent team and company. The girls we dealt with Roberta and Imogen who were incredible. Imogen met us at the property and is very knowledgeable and professional, once we negotiated a price with our vendors the girls were excellent no matter who we dealt with they kept us up to date with every step and helped us along the way to buying our first ever home together. The process was smooth and the team made it really easy to understand everything and explained anything we weren’t sure about! We would 100% recommended this estate agents really lovely team nothing is too small or big of an ask. We are now settled in our first home and it’s all thanks to the team at Durrents. Thank you!!
I always go to John in Durrants when selling and buying a house. The people who work there are always friendly and reliable and go above and beyond. Thank you.
Koryn has been so helpful through a very hard emotional rollercoaster of a ride, thanks to her kind caring personality which has reassured us along the way. We didn’t sell through Durrants, we purchased a property with them. I can safely say she went over and above to help. I would recommend Koryn at Durrants in Beccles 100%.
It was a pleasure working with the Durrants team in Diss, especially George and August. They sat and listened to my previous experiences with other estate agents, took in to account my wishes of having 1 point of contact etc, and made the whole process of selling the property a breeze. They restored my faith in estate agents again and recommended a good solicitor to carry out the legal side of things, therefore making the whole experience a pleasurable one. I would highly recommend the office in Diss.
Excellent friendly knowledgeable estate agents
Our experience purchasing a property through Durrants has been excellent. Roberta has managed our case from start to finish, from arranging the initial viewing to guiding us through to completion this week, and she has been amazing. As first-time buyers, the process was entirely new to us, but Roberta’s clear explanations and consistent updates made everything much easier to navigate. Always available at the other end of the phone, she has gone above and beyond to assist with solicitors and ensure our case progressed smoothly. Her professionalism, combined with her approachable and friendly nature, has made this journey an incredibly positive one. We can definitely recommend Durrants Halesworth to anyone in the area looking to buy or sell a property. Thank you, Roberta, for your amazing work!
The Halesworth Durrants team are highly recommended. Imogen & Roberta are lovely to deal with & very professional. Imogen has just got my first property for sale with them over the line & dealing with her last year over my late fathers property I knew the sale would be as seamless as possible & she always kept me up to date. The exchange day was very stressful for Imogen & things were out of her control to get it over the line but we got there in the end with her wealth of experience & great communication, a true asset to Durrants. One sale complete & one to go. Thanks for everything you’ve done for me, it’s greatly appreciated.
An absolute delight all the way through, Imogen was helpful, reassuring and super attentive, always at the end of the phone. The process took a little while, no fault of Durrants, but with weekly phone calls and updates I had no worry or stress. Imogen you’re a star!
My brother and I would just like to say a huge thank you to the whole team, for all their hard work and dedication in the selling of our mum’s property. We cannot thank you enough and would not hesitate in recommending your services to anyone. Thank you all again for your help and kindness.
Alison was fantastic throughout the whole process of securing our next property in Southwold. Friendly, responsive, and genuinely helpful — it made the experience smooth and stress free. Grateful for her support and would happily work with her again!
We recently purchased a property with Durrants – Imogen handled our purchase and was always incredibly helpful and quick to respond to anything needed to make sure the process went smoothly. Thank you!
Excellent, friendly, knowledgeable estate agents.
I’m very happy with the level of service; professional and helpful
Excellent customer service. Great communication and really lovely staff to deal with. Thanks so much.
Koryn, Caroline and the whole team were effortless from beginning to end.
I would even consider buying another house just to keep up the fantastic working relationship fostered between my family and Durrants Beccles.
A brilliant service, and I will be back.
Fiona was everything you could hope for in an Estate Agent. Patient and never pushy. Knowledgable and never patronising. And then throughout the whole buying process she kept us informed, helped connect us with the sellers and kept us reassured throughout. Thanks for everything.
We have just completed on a house sale with Durrants Beccles office. Koryn and team were professional, personable and accessible throughout the whole process. Their initial feedback prior to instruction was well informed and showed the benefit of good local knowledge. As a result once on the market the property quickly attracted good interest from serious prospective buyers. Excellent communication with Durrants throughout helped matters progress successfully to completion. We would thoroughly recommend Durrants Beccles office.
Amber from Durrants, Harleston has been an amazing support with the purchase of our new house. She has tirelessly followed up solicitors which has made the buying of our house a smooth process. Thank you Amber for being a superstar. Would recommend Durrants and would use them again!
Excellent service and good communication.
Gabi and the team were very professional throughout. They worked hard to get us a good price for our property and then worked very hard indeed to progress us through to exchange.
Was all very easy from the Durrants end, they did everything in their power to get everything across the line for me and my partner.
Excellent staff and wonderful team. Helped all the way through from the first day to the last.
I found Durrants to be proactive and helpful. In particular, thank you to Gabbi for negotiating a deal on my most recent property purchase.
Excellent – very efficient and professional.
We would both like to thank everyone for your constant support and encouragement to get us through our sale . You have all been very professional but also friendly at the same time. Well done guys .
Lily provided us with excellent service, quickly answering any questions throughout the purchase process – thank you so much!
We are really happy with the service provided from Imogen at Durrants. She kept us up to date throughout the sale of our property all the way through to exchange, and she was only ever a phone call away if we needed anything. Durrants have provided a very professional service overall. Would highly recommend!
Excellent service, especially from Lily. Thanks again!
We cannot praise the fantastic team at the Beccles office enough. They worked tirelessly on our behalf over several months whilst we awaited probate on our purchase.
We were very impressed with the service we got, Imogen looked after us well, and dealt with everything we needed to get this sale, she was very professional and polite, we would definitely recommend the Halesworth office.
Both my wife and I wish to thank all the staff at the Harleston office for the support and help show to us for what was an extremely prolonged and difficult purchasing process. At all times they would go out of their way to provide us with required information, and did so willingly. Their professional approach at all times to meet clients’ requests is to be applauded.
Many thanks to you all, we greatly appreciated everything you did for us.
We were very impressed with the service we got, Imogen looked after us well, and dealt with everything we needed to get this sale, she was very professional and polite, we would definitely recommend the Halesworth office.
Very helpful through all stages of the buying process – highly recommended.
The staff at Durrants Southwold were excellent communicators, reassuring throughout the whole selling process.
I would like to thank Toby, August and the team for providing us with such a good service during the sale of our house. They were friendly, professional and approachable throughout the process. They were always available to answer our queries and kept us updated at each stage. I would highly recommend Durrants and would certainly use them again for any future sale/purchase.
Thank you!
Whether you’re a first-time buyer or a seasoned property investor, you can trust our local knowledge and expertise.
Durrants would be delighted to provide a free market valuation of your property or land.
Discover our latest development, designed with quality, comfort, and community in mind.
Take a look at our latest properties available for sale across Norfolk and Suffolk.
Find your dream home with expert guidance and local knowledge in today’s property market.
Get an accurate market appraisal from trusted professionals who know your area inside and out.
With 170 years of expertise, Durrants offers a service that few can match when it comes to selling your home.
Book a free expert property valuation and take the first step toward a successful home sale.
Get an accurate market appraisal from trusted professionals who know your area inside and out.
Find out about our trusted letting services and expert property management services.
Expert landlord services offering reliable property management across Norfolk and Suffolk rental markets.
Read the latest stories, announcements, and insights from across our offices and local communities.
Take a look at the current properties available to rent across Norfolk and Suffolk.
Find your ideal rental home in Norfolk or Suffolk with our expert guidance and local knowledge.
From schools to transport links, our area guides help you choose the right place to call home.
From estate agency to planning and auctions, discover the people and values behind Durrants.
Whether you’re a first time buyer or a seasoned property investor, you can trust our local knowledge and expertise.
We are extremely proud of the continued first class customer service we provide.
Read the latest stories, announcements, and insights from across our offices and local communities.
Whether you’re a first-time buyer or a seasoned property investor, you can trust our local knowledge and expertise.
Durrants would be delighted to provide a free market valuation of your property or land.
Durrants offers a service that few can match when it comes to selling, buying or letting your home.
Take a look at our latest properties available for sale across Norfolk and Suffolk.
Find your dream home with expert guidance and local knowledge in today’s property market.
Durrants offers a service that few can match when it comes to selling, buying or letting your home.
With 170 years of expertise, Durrants offers a service that few can match when it comes to selling your home.
Book a free expert property valuation and take the first step toward a successful home sale.
Durrants offers a service that few can match when it comes to selling, buying or letting your home.
Find out about our trusted letting services and expert property management services.
Expert landlord services offering reliable property management across Norfolk and Suffolk rental markets.
Durrants offers a service that few can match when it comes to selling, buying or letting your home.
Take a look at the current properties available to rent across Norfolk and Suffolk.
Find your ideal rental home in Norfolk or Suffolk with our expert guidance and local knowledge.
Durrants offers a service that few can match when it comes to selling, buying or letting your home.
Durrants offers a service that few can match when it comes to selling, buying or letting your home.
Whether you’re a first time buyer or a seasoned property investor, you can trust our local knowledge and expertise.
We are extremely proud of the continued first class customer service we provide.
Durrants offers a service that few can match when it comes to selling, buying or letting your home.
Complete the form below to send a property enquiry. A member of the team will be in touch as soon as possible.