Abi joined Durrants Holiday Cottages in April 2026 having spent the previous four years working in Guernsey as a Marketing and Communications Officer for the Guille-Alles Library. She has grown her career across a number of sectors, building her design, copywriting and events management skills. She grew up in Suffolk and spent many happy days in Southwold during the summer. In her spare time she can be found gardening or exploring the countryside with her husband.
Amazing professional service keeping us informed throughout. Especially Lily who communicated every step to ensure completion. Well done Durrants.
Excellent service and good communication.
Durrants have successfully sold the properties on our last two developments. We believe that this success is due to their proactive attitude, keen attention to detail and extensive knowledge of the market and areas we operate in.
All our sales progressed smoothly and we had regular updates from the team during the process. We would absolutely recommend working with Durrants.
Staff great to work with when selling a house.
Generally, I don’t like estate agents, but all the staff at Durrants were absolutely brilliant and really went the extra mile to help the sale to go through smoothly. Highly recommended!
We’ve had our fair share of bad estate agents, but Durrants (Particularly Georgia, Lily, and Fiona) have been amazing. Friendly, professional, and willing to help with all our needs. Couldn’t recommend Durrants enough.
Lily provided us with excellent service, quickly answering any questions throughout the purchase process – thank you so much!
I had great personal service from start to finish selling my house through Durrants. I was lucky enough to have the wonderful Lily as my agent. Skilful, imaginative, dedicated, always absolutely on the ball and lovely to deal with. I felt thoroughly looked after during a very stressful time.
Fiona was everything you could hope for in an Estate Agent. Patient and never pushy. Knowledgable and never patronising. And then throughout the whole buying process she kept us informed, helped connect us with the sellers and kept us reassured throughout. Thanks for everything.
Excellent, friendly, knowledgeable estate agents.
We purchased a property via Durrants, they provided very friendly and professional service, would recommend to anyone in need of their services.
Excellent friendly knowledgeable estate agents
A huge thanks to all the team at Durrants, especially Lily and Fiona. A very professional firm, who go out of the way to make sure you are kept in the loop. I highly recommend them.
We contacted Durrants in December after having had poor service from another Letting Agent in Diss. Eleanor Adcock was very quick to visit the property and to advertise it after giving us advice on the best way forward to find tenants who would be suitable. The previous tenants had left the Barn in an appalling condition and we were hesitant and concerned about not having to face the same issues. She answered all our questions, put our minds at rest, advertised the property and very quickly found new tenants who have just moved in. Her professional attitude is excellent and we are grateful for her help. Thank you.
Excellent service from valuation to completion on my parent’s house. Always helpful to both ourselves and the purchasers.
The staff at Durrants Southwold were excellent communicators, reassuring throughout the whole selling process.
Everyone dealing with the sale was both courteous, efficient and communicated developments promptly. I am very pleased with the outcome and would come back again if the need arose.
5+ star review. We are currently coming to the end of the process of buying our first home through Durrants, Southwold. We couldn’t have done it without Alisha, from start to finish her knowledge, support and attention to detail allowed us to find our perfect first home. Alisha is patient, professional and goes the extra mile, a real asset to the Southwold team. Thank you.
I can’t recommend Durrants enough. Great customer service, very helpful and professional. I would definitely use Durrants again.
Although my property has taken a long time to sell I’ve been very pleased with the service provided by the staff – particularly Fiona, Lily and Alisha – who have continually kept me updated on viewings and feedback. It has been a pleasure to do business with you. Thank you all.
The team were helpful and efficient throughout the whole transaction of my sale.
Friendly, personable and professional service.
Durrants staff at Southwold with whom we liaised were Alisha, Lily and Fiona. All were extremely helpful and there was a good balance of enthusiasm and experience. The team were professional and reliable and easy to communicate with. Well done to Alisha in particular as it was one of her first sales. We were kept up to date with viewings and feedback. Everything went through smoothly when it came to exchanging contracts and completing. We would definitely use Durrants again if the need arose.
Fiona and her team were a pleasure to deal with. They were proactive, always helpful and responsive.
From start to completion can not fault the service, nothing was too much trouble and all queries from myself were answered quickly and professionally.
Excellent service, especially from Lily. Thanks again!
Alisha (and colleagues) at Durrants Southwold office have been nothing but professional. She has been, from the first viewing (of a different property) to the end stage of completion of the house that I bought, very efficient, conscientious, friendly and cognisant of both buyer’s and seller’s needs throughout. I would be very happy to recommend Durrants from my recent experience.
Really pleased with a friendly service in difficult times.
Alisha (and colleagues) at Durrants Southwold office have been nothing but professional. She has been, from the first viewing (of a different property) to the end stage of completion of the house that I bought, very efficient, conscientious, friendly and cognisant of both buyer’s and seller’s needs throughout. I would be very happy to recommend Durrants from my recent experience.
Excellent customer service. Great communication and really lovely staff to deal with. Thanks so much.
Alison was fantastic throughout the whole process of securing our next property in Southwold. Friendly, responsive, and genuinely helpful — it made the experience smooth and stress free. Grateful for her support and would happily work with her again!
I recently sold a property through Durrants Southwold and had the pleasure of dealing with Lily throughout the process. Despite operating in a particularly challenging market, Lily remained consistently professional, proactive, and supportive. She kept me well informed with regular updates on viewings and was always ready to review the strategy or pricing when needed. Her clear communication and dedication made a potentially stressful experience much smoother. I’d highly recommend Durrants Southwold, especially Lily, for anyone looking to sell in the area.
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