At Durrants we believe it is the ultimate compliment that we have so many customers who use our services time and time again.
We feel it is important to ask our customers to review our services so we can continue to improve wherever possible and ensure that buying, selling and letting through Durrants is the best experience it can be.
We are extremely proud of the continued first class customer service we provide. Please take a look below to read the latest testimonials about our service.
We value your opinion and comments and would appreciate it if you would submit a review of our services.
Alison was fantastic throughout the whole process of securing our next property in Southwold. Friendly, responsive, and genuinely helpful — it made the experience smooth and stress free. Grateful for her support and would happily work with her again!
Alison is calm, efficient and a complete pleasure to deal with. I have rented out my house with her on several occasions now and the same consistent level of service is always provided! If you want an enjoyable rental experience then Alison is top of the list!
Alison at Durants has been so helpful from the start to moving into our property. Nothing is too much trouble for her. She’s such a lovely lady I cannot recommend this estate agents enough. Everything has been so easygoing. We also got a lovely little card and pot plant on moving in. Thank you all so much, especially Alison. Great work, much appreciated.
Alison has spent a great deal of time showing me various properties in the local area. I managed to secure a property which I move into April 2025. The whole process was smooth and very stress free and nothing was too much trouble, best wishes, David
George, August, Toby and Hannah provided a first class service from start to finish. Always polite, easy to get hold of, proactive in calling with updates and happy to give honest, accurate advice. I honestly can’t think of an area in which they could improve their service. Thank you very much, we wouldn’t hesitate to recommend you to family or friends.
Durrants in Harleston made our moving experience easy and hassle free. Staff are very professional always quick to respond. Amber was extremely helpful and polite. Thank you for all what you did.
Excellent customer service. Great communication and really lovely staff to deal with. Thanks so much.
Very pleasant staff. Thorough when ever asked a question. Always quick to reply. Amber was predominantly my point of contact. And as said should I sell again Durrants Harleston would be my no 1 choice of Agency.
I used the Harleston office as a buyer, and was consistently impressed by every member of staff there. Heather, Amber, George, Peter and Joanne – all went above and beyond with nothing ever too much trouble whilst remaining friendly, cheerful and professional. They were all VERY proactive in the face of delays from both sets of solicitors (but particularly mine). These people, each in their own way, are a tremendous asset to the Durrants name and business.
Alisha (and colleagues) at Durrants Southwold office have been nothing but professional. She has been, from the first viewing (of a different property) to the end stage of completion of the house that I bought, very efficient, conscientious, friendly and cognisant of both buyer’s and seller’s needs throughout. I would be very happy to recommend Durrants from my recent experience.
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