Purchased a new build through Durrants. Our own sale did not go to plan but from beginning to end Durrants (especially Florence) was brilliant and kept our purchase in play. We will be moving into our new home in a few days.
These estate agents dealt with the sale of my mother’s house today on an online auction. They did stupendously and achieved an excellent price for what superficially looked like a shell completely run down and in a poor state of repair. My mother’s home in Dunwich has a huge amount of potential and I am incredibly proud that it was recognised. Well done Durant’s in Southwold!!
Lily and Florence worked tirelessly to ensure our sale went through satisfactorily – greatly appreciated
While purchasing our new build home both Florence and Lily were always knowledgeable and quick to get responses to our questions. Thoroughly recommended.
All of the staff who dealt with my sale were very efficient, helpful and friendly and went over and above their duties.
I felt at all times that the Durrant’s team were acting in our best interest in relation to achieving the best price and also finding the right purchaser.
I was particularly grateful when towards the end of the transaction things seemed to be going off the rails, they stepped in and spoke to the purchaser and helped bring the transaction to a successful close.
I meant to write this review some time, ago. Had an excellent experience with Durrants, although the purchase never completed through no fault of theirs.
I originally saw a property advertised on Maundy Thursday, and they immediately accommodated me to visit on the following day, Good Friday, once they were aware that it was the only day I could make, and I had a 3 hour + drive.
Penny met us at the property, and was very helpful, providing us with lots of advice and ideas. Unfortunately we were pipped at the post by another buyer, but Durrants were fair and very professional in giving us a fair opportunity – Thank you (I think it was Jan – apologies If I’ve got this wrong)
There were some misunderstandings on my part, having been out of the property market for 27 years, but these were dealt with professionally, so much so, that when the property came back onto the market, we were immediately given 1st refusal. Another quick trip was arranged and we met Penny again at the property. She gave us time and space to fully appraise the property and again was full of helpful advice and ideas. She even introduced us to the owner and arranged and extended stay as she had to leave for another appointment. Speaking to the owner was invaluable.
Unfortunately, during this visit, we realised that this was not the dream property we were looking for, and declined to confirm our offer. However, this was not reflection on Durrants, who were professional throughout, and I have no hesitation in recommending them as an agent.
Although I haven’t listed with Durrants, I have had extensive contact as a buyer. I’ve dealt with many agencies recently and Durrants has been exceptional. Fiona in particular has offered wonderful advice regarding the local area and has endeavoured to try and find us the right property.
Highly recommend! Thank you Fiona!
Very attentive and supportive through out purchase, would highly recommend as a team to see through a house sale.
Thank you to both Penny and Lily who have been very, proactive, super helpful and efficient and made process run very smoothly.
I just wanted to write, as most estate agents get a rough ride (some deservedly so!)… I have been dealing with Durrants for quite a few months now searching for a new home – and I must say, everybody I have spoken to (in different offices) has always been really helpful, polite and professional. As buyers, we are sometimes treated poorly, as the agents are working for (and paid by) the sellers; which feels strange to me because without buyers etc the sellers couldn’t sell and vice versa. So a big Thank You to Durrants and their staff – it really is refreshing – keep it up!
Southwold office work exceptionally hard to provide a first class, polite, professional and helpful service, far beyond what I was expecting out of an estate agent. Particular praise to Lily on the extra mile for achieving our ultimate goal of a lovely home in Reydon, Southwold. We are here enjoying life thanks to your fine attention to detail and perseverance. Many thanks.
Many thanks to all your staff- You have made a painful experience less so!! Moving can be so frustrating!!
Compared to other Agents in the Suffolk, Durrants are the most professional and accommodating to work with whilst buying a property. I would particularly recommend Lily at the Southwold office for her continued efforts to maintain progress of our purchase and her prompt and regular feedback.
A very professional service. Great local knowledge. No hard sell.
Professional, efficient, friendly service. Kept informed and updated at every stage of the sale.
Excellent company, can confidently recommend.
The A Team that is Durrants Southwold. I have used Durrants twice to sell and involved with them on another property. I have always had fantastic service from start to finish. In these uncertain times Durrants went way above and beyond to help ease that experience recently, with feedback, chasing up, knowledge and politeness they all work together and have an A team at Southwold. Thank you Durrants.
Excellent in every respect – best agents I’ve ever dealt with. Friendly & professional, highly recommended!
Durrants offers 5 star service and gives it. Lily kept me updated on progress, helped me solve any problems with the sale and ensured that I was happy throughout. I couldn’t have asked for better support.
We originally chose Durrants Estate Agents to sell our property as they were local to us and came highly recommended. As luck would have it, Durrants were also the agents for our prospective dream home too so they were also involved in the purchase of our ‘forever home’.
Our property sold twice over in the first weekend.
We have extremely positive feedback to give and would whole heartedly recommend these agents, we were always kept abreast of everything and they were quick to attend to any queries or concerns. The whole branch (Southwold) felt like a team.
Many thank to all you, but a special mention has to go to Lily who always went above and beyond never had to be asked twice.
I recently worked with Durrants who put my late parents house on the market. Throughout this process every single person at Durrants was professional, courteous and a delight to work with. Several times we exchanged calls in the evening and as a retired Chartered Accountant whose approach to clients was that 24/7 service was the norm I was very impressed. The purchasers were a lovely family and they have a great family home so they were happy too. All in all Durrants are a first class agency. Southwold is lucky.
All the staff at Durrants are helpful and friendly. They followed up solicitors up and down the chain to keep all parties informed. Happy to recommend them.
Dominic’s generous valuation of the beach hut. Plus his quiet confidence it would sell at that price.
I would imagine Durrants are constantly self assessing and improving. Hence the high standard they are at today. I couldn’t possibly add any improvement suggestions.
I enjoyed the whole experience of dealing with Durrants. It was good throughout.
Fantastic service from start to finish on our purchase. A special mention to Lily who went above and beyond in all aspects on our purchase and was always with a polite and helpful manner.
Penny, Fiona, Florence, what can I say? You have been truly outstanding. There is not a chance we would have been lucky enough to complete the purchase of our dream home, without each of you continuously going above and beyond for the last six months ! You are truly an exceptional team of professionals, who I cannot recommend highly enough…Thank you from the bottom of my heart. I would recommend you and the company you brilliantly represent to anyone.
We would just like to thank Dominic, Jan and the rest of the team for the great efforts put into our house purchase. Dominic was incredibly helpful in the early days of our property search and went above and beyond to offer help and advice, before then securing us the perfect cottage for our family. Throughout the sales process the team at Durrants have put in a huge amount of effort to ensure the process went as smoothly as possible and have been incredibly accommodating throughout, despite the complexities caused by Covid19. Particular thanks must go to Jan, who gave up her own time to allow us to view the property and whose patience and efforts have kept us going over the last week. We can’t wait to get the keys, thank you!
I was very impressed by how energetic and proactive Durrants were in shepherding and overseeing our purchase of a property.
I would like to make special appreciative mention of Penny, who alerted us to a property she rightly thought we would like, and Florence who efficiently maintained pressure on the property chain to ensure it all went through smoothly, but all in a very pleasant and friendly manner. Many thanks to both.
We found that everyone we dealt with was very professional and considerate. Communication was good at all times. We would especially like to mention, and thank, Penny, Florence and Fiona.
Very responsive and offered good advice on various queries and issues that arose during the sale – created a strong impression of “working for us” rather than anyone else.
We would just like to reiterate how pleased we have been with the services you have provided. Penny has been an amazing contact and Florence, in the office, very efficient and professional.
We were happy with the personable service. The staff were all pleasant and friendly.
I could not fault the service we got, the staff were all very enthusiastic at all times.
You did an amazing job to find us our new property only hours after selling our old property. Thank you Penny, Lisa, Roseanne, Dominic, Florence and Fiona.
Superior knowledge of local housing market via excellent staff and prime location on the high street. Ethical, honest and enthusiastic approach to both sellers and buyers.
We had a good experience when buying this house so naturally wished to use Durrants when selling. Supportive and professional.
I was very impressed by the reception and exploratory meeting with members of staff on my first visit. They were informative, approachable, and confidence-inspiring. I had no doubt that I could trust them entirely in all matters relating to the sale.
Thank you to a fantastic team in the Southwold branch for your high quality, personable service!
Best estate agents in Southwold for selling beach huts.
Everything went smoothly when you sold me my previous home.
We cannot recommend Durrants, Southwold more highly. As well as being totally professional, extremely efficient & very quick to respond to any questions, the staff were a pleasure to deal with. What more can we say!
Helpful, informative staff and efficient throughout. Florence was an ace primary contact.
The initial meeting I had with Lisa was so positive and welcoming, I felt confident that I was going to be treated well and that my best interests would be met. The office felt professional and pro-active.
The staff obviously knew the market in Southwold well, which gave me confidence in the firm from the start.
The staff were courteous and helpful. They cheerfully arranged to accompany surveyors and builders to the property, in my absence, for which I was extremely grateful. Charming people to do business with.
We liked the whole integrity that Durrants showed throughout – a delight to deal with.
Florence Bond has been a great support for us; dependable, efficient, professional and sympathetic! Thank you to all.
We were delighted with the Southwold office, especially Florence Bond, who was really helpful. She was very professional and kept the sale moving on even when things were difficult.
I spoke to two local estate agents and was impressed and liked the approach taken by Lisa.
Thank you to the whole team for your ongoing support. A special mention to Florence for her polite dogged determinaton.
All the staff we had contact with at Durrants were delightful to deal with.
Many thanks for guiding us through both letting and then selling our property. We were treated with care and consideration.
I have received sympathetic understanding of my situation throughout my dealings with Durrants especially from the senior member of the Southwold team who has shown great consideration.
Lisa has to be commended for her patience, good nature and professionalism – a credit to Durrants.
I just wanted to say a big thank you to everyone in the residential sales team at Durrants, Southwold, particularly Roseanne. Thank goodness we got there in the end with a very good result.
Lisa Brown is a huge asset – the nicest, most knowledgeable & sensible agent I have dealt with in a long time. She defused situations and went the extra mile.
Roseanne presented us with a property which we may not have considered ourselves but it turned out to be just right for us and ended our year long search. Well done and many thanks!
We couldn’t really have asked for more though out our sale and purchase in Southwold. Lisa has consistently gone the extra mile to keep proceedings smooth and efficient.
We were particularly pleased and impressed by the ‘branding’ of our cottage to promote its sale. Lisa has continued to help and support us since completion.
A big thank you to Lisa, I’m sure we wouldn’t be in our new home if it wasn’t for her.
Sincere thanks for all your help and support. It has been a pleasure.