I meant to write this review some time, ago. Had an excellent experience with Durrants, although the purchase never completed through no fault of theirs.
I originally saw a property advertised on Maundy Thursday, and they immediately accommodated me to visit on the following day, Good Friday, once they were aware that it was the only day I could make, and I had a 3 hour + drive.
Penny met us at the property, and was very helpful, providing us with lots of advice and ideas. Unfortunately we were pipped at the post by another buyer, but Durrants were fair and very professional in giving us a fair opportunity – Thank you (I think it was Jan – apologies If I’ve got this wrong)
There were some misunderstandings on my part, having been out of the property market for 27 years, but these were dealt with professionally, so much so, that when the property came back onto the market, we were immediately given 1st refusal. Another quick trip was arranged and we met Penny again at the property. She gave us time and space to fully appraise the property and again was full of helpful advice and ideas. She even introduced us to the owner and arranged and extended stay as she had to leave for another appointment. Speaking to the owner was invaluable.
Unfortunately, during this visit, we realised that this was not the dream property we were looking for, and declined to confirm our offer. However, this was not reflection on Durrants, who were professional throughout, and I have no hesitation in recommending them as an agent.
Thank you to both Penny and Lily who have been very, proactive, super helpful and efficient and made process run very smoothly.
I was very impressed by how energetic and proactive Durrants were in shepherding and overseeing our purchase of a property.
I would like to make special appreciative mention of Penny, who alerted us to a property she rightly thought we would like, and Florence who efficiently maintained pressure on the property chain to ensure it all went through smoothly, but all in a very pleasant and friendly manner. Many thanks to both.
We found that everyone we dealt with was very professional and considerate. Communication was good at all times. We would especially like to mention, and thank, Penny, Florence and Fiona.
My brother and I Zoom-interviewed 3 estate agents and were most impressed by Durrants. Dominic was knowledgeable, informative but not pushy and over-confident. Durrants have lived up to our expectation in every way.
You achieved the sale at the original price. Penny Briggs was a superb communicator and was helpful in so many ways. The final viewing that sold the property meant Penny going out of her way to create a viewing in a most imaginative way. Full marks to Penny! The office staff have been easy to work with and have communicated in a timely and pleasant manner.
We would just like to reiterate how pleased we have been with the services you have provided. Penny has been an amazing contact and Florence, in the office, very efficient and professional.
You did an amazing job to find us our new property only hours after selling our old property. Thank you Penny, Lisa, Roseanne, Dominic, Florence and Fiona.