General Privacy Policy

General Privacy Information Notice – What do we do with your data?

This privacy policy sets out how Durrants use and protect any information that you give to Durrants.

Durrants is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Durrants may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

What we collect

We may collect the following information:-

" Name, addresses, telephone numbers
" E-mail addresses
" Salary information (for tenancy agreements)
" Bank details
" Copies of identification documents such as driving licence, passport and/or utility bills

What we do with this information

In order to provide information that you have requested or to fulfil our contractual obligations with you or to comply with a legal requirement such as anti-money laundering, we may use this information to:-

" Confirm viewing appointments
" Prepare memorandum of sales, tenancy agreements and contracts of engagement
" Complete chattels, property and on-line machinery auctions
" Make a payment to you or collect a payment from you via our Accounts team or a Solicitor
" Send information to you about property/land or services that may be of interest to you
" Request a photographer attend your property for marketing purposes
" Ask Contractors to attend to repairs on rental properties
" Send an Energy Assessor to your property

We will share your data with third party service providers or other departments within Durrants where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so. Third parties include vendors of property, land or machinery, companies we use for reference checks and anti-money laundering checks, solicitors, energy assessors, photographers and maintenance contractors. With your consent we may pass your details to a mortgage adviser or solicitor.

We will also share your data with software and system providers including but not limited to:

BriefYourMarket, Sage, Iam-Sold and Jupix and;

Website Hosts and analytics platform providers including but not limited to:

BriefYourMarket, Google Analytics.

We require third parties to respect the security of your data and to treat it in accordance with the law. We do not allow our third party service providers to use your information for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Retention

We will only retain your personal information for as long as is necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or reporting requirements.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Controlling your personal information

You may choose to restrict the collection or use of your personal information at any time by writing to or emailing us at

You may request details of personal information which we hold about you under the General Data Protection Regulation 2018. If you would like a copy of the information held on you please e-mail

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.