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Covid-19 Guidance

Despite the various lockdowns we have endured over recent months, the property market remains active.

Here at Durrants we have introduced strict protective measures to ensure that we can conduct viewings safely.  This is our absolute priority and we want to stress that viewings will only be carried out under these measures.

Guidance for Buyers

Whilst each request will be dealt with on a case-by-case basis, an overview of these guidelines are:

  • Our staff will ask all prospective viewers, prior to arranging a viewing, whether they are experiencing any symptoms of Covid–19 or are self-isolating. If a prospective viewer, or anyone in their household, is experiencing symptoms they will not be able to view.
  • Viewings are only able to be carried out by appointment and no open house viewings should take place.
  • Viewers will be expected to bring their own PPE. Our staff will also be wearing PPE. If a viewer arrives without necessary PPE then our staff or the vendor will not be able to carry out the viewing.
  • Viewers are asked to avoid touching surfaces within the property.
  • Viewers are asked to restrict the number of people that accompany them on the viewing. You are only able to view with members of your immediate household.
  • Social distancing rules are to be followed at all times.
  • We will aim for all viewings to take no longer than 20 minutes to minimize risk.
  • When booking, you will be sent a full list of the procedures put in place.

Guidance for Sellers

Our staff will ask you prior to arranging an appointment whether you are experiencing any symptoms of Covid–19 or are self-isolating. If you or anyone in your household, is experiencing symptoms we will not be able to carry out the appointment. Viewers will also be asked the above prior to arranging a viewing.

Durrants will ask you to;

  • ensure all surfaces, such as door handles, are cleaned with standard household cleaning products and towels disposed of safely or washed as appropriate, prior to and post, the appointment.
  • open all internal doors and cupboards prior to the appointment.
  • where possible, vacate the property for the viewing and if not possible, keep a minimum two metre distance from both Durrants staff and viewers.
  • Durrants staff will attend the viewing wearing PPE.
  • We will aim for all viewings to take no longer than 20 minutes to minimise risk.
  • Durrants will have sent out guidance prior to the appointment to the viewers to ask them to:
    – Wear PPE to the viewing
    – Attend the viewing with the minimum amount of people possible
    – Not touch any surfaces in the property
    – To follow social distancing guidelines throughout the appointment.

These guidelines are to protect you, the sellers, and our staff. Viewings can only be carried out if we all work together to safeguard one another.

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