Category: Latest News

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Why Using a Letting Agent Matters More Than Ever

Lettings - Why Let with Durrants Estate Agent

The private rented sector has changed dramatically over the last few years, and for landlords, keeping up with legislation and compliance requirements has become increasingly complex. What was once considered relatively straightforward property management now involves navigating evolving regulations, tighter compliance standards, and greater expectations from both tenants and governing bodies.

As we move further into the era of the Renters’ Rights Act, professional guidance and proactive management are becoming more important than ever. For many landlords, working with an experienced letting agent is no longer simply a convenience; it is an essential part of protecting both their investment and their peace of mind.

An Increasingly Complex Rental Market

The rental market is now one of the most heavily regulated areas of property. Alongside the changes under the Renters’ Rights Act, landlords are increasingly responsible for a wide range of legal obligations covering safety, documentation, property standards, and tenancy management.

These include:

  • Gas and electrical safety compliance
  • Energy Performance Certificate requirements
  • Deposit protection regulations
  • Right to Rent checks
  • Maintenance and repair obligations
  • Correct notice procedures and tenancy documentation

The introduction of periodic tenancies, the abolition of Section 21, and increased scrutiny around property conditions are adding further layers of responsibility for landlords to manage correctly.

For professional landlords with large portfolios, this often requires dedicated systems and processes. For smaller or accidental landlords, the pace of change can feel overwhelming.

The Risks of Self-Managing Under New Regulations

Many landlords have successfully self-managed properties for years, often relying on experience and good tenant relationships. However, the legal landscape is changing quickly, and even well-intentioned landlords can unintentionally fall foul of the rules.

One of the biggest risks is that small administrative errors can now have significant consequences. An outdated tenancy agreement, incorrectly served notice, or missing compliance certificate could delay possession proceedings or expose landlords to disputes and financial penalties.

There is also growing expectation around response times and record keeping. Under evolving regulations, landlords are expected to demonstrate that repairs and maintenance issues are dealt with promptly and professionally, particularly where issues such as damp and mould are concerned.

In addition, managing a tenancy can be time-consuming. Coordinating maintenance, handling tenant queries, arranging inspections, and staying informed about legislative updates all require ongoing attention.

For landlords balancing property alongside careers, family life, or other commitments, self-management is becoming increasingly difficult to sustain effectively.

Why Professional Management Matters

A good letting agent does far more than simply find tenants. In today’s market, professional management is about reducing risk, ensuring compliance, and protecting the long-term value of a property.

At Durrants, our role is to guide landlords through the changing rental landscape with confidence and clarity. We take a proactive approach to tenancy management, helping landlords stay ahead of legislation rather than reacting once problems arise.

Our lettings team supports landlords through:

  • Compliance monitoring and documentation
  • Rent reviews and tenancy management
  • Regular property inspections
  • Coordinating maintenance and repairs
  • Tenant communication and issue resolution
  • Advice on legislative changes and best practice

By managing these processes carefully and consistently, we help reduce the likelihood of disputes while supporting positive, long-term tenancies.

The Value of Local Knowledge

While legislation may apply nationally, every rental market is different. Understanding local demand, tenant expectations and market conditions remains incredibly important.

At Durrants, our teams live and work within the communities we serve across Norfolk and Suffolk. That local knowledge allows us to provide realistic rental advice, understand what tenants are looking for, and support landlords in making informed decisions about their properties.

Whether advising on achievable rental values, property improvements or marketing strategy, local insight plays a key role in successful property management.

Providing Peace of Mind

For many landlords, the greatest benefit of working with a professional letting agent is peace of mind. Knowing that legislation is being monitored, compliance is being managed and tenants have professional support creates reassurance in an increasingly regulated sector.

The rental market will continue to evolve, and landlords who adapt proactively will be best placed for long-term success. Having the right support in place makes that process significantly easier.

At Durrants, we pride ourselves on combining professional expertise with personal service. Our aim is to make lettings as straightforward and stress-free as possible while protecting our landlords’ investments every step of the way.

Looking Ahead

The rental market is entering a new chapter — one shaped by greater accountability, clearer standards, and more structured processes. While these changes bring challenges, they also create opportunities for landlords who embrace professional management and good practice.

If you would like to discuss your current lettings arrangements, understand how the latest legislation affects your property, or explore fully managed services, our lettings team would be pleased to help.

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The Summer Show Season

As summer approaches, the rural show season once again becomes an important part of life across Norfolk and Suffolk. From agricultural showcases and country fairs to long-standing community events, these gatherings celebrate the people, businesses and traditions that shape our region.

At Durrants, supporting rural communities has always been central to who we are. With roots dating back more than 170 years, our connection to the countryside, agriculture, and local communities runs deep. The summer show season provides an opportunity not only to support these valued events, but also to spend time with the people and businesses that make the region such a special place to live and work.

This year, we are proud to once again be involved in several well-loved events across the area.

A Longstanding Connection to Rural Communities

Since Durrants was established in 1853, agriculture and rural property have formed an important part of our business. Over generations, we have worked alongside farming families, landowners, rural businesses, and local communities across Norfolk and Suffolk.

Rural shows and country fairs have always played a significant role within these communities. They bring people together, celebrate local enterprise, and provide an opportunity to recognise the traditions and industries that continue to shape the countryside today.

While the events themselves have evolved over the years, their core purpose remains the same: supporting community connections and showcasing the very best of the region.

The Suffolk Show – 27th & 28th May

The Suffolk Show remains one of the county’s flagship events and an important date in the agricultural calendar.

This year, our agricultural team will be attending and Richard Prentice will once again be involved as a steward at the show, continuing a tradition of support and involvement that reflects Durrants’ longstanding relationship with the rural sector.

Bringing together agriculture, food, local businesses, crafts, and countryside pursuits, the Suffolk Show is a fantastic showcase of Suffolk’s rural economy and community spirit. It is also a valuable opportunity to reconnect with clients, colleagues, and familiar faces from across the region.

Join Us at the Royal Norfolk Show – 24th & 25th June

We are also looking forward to attending the Royal Norfolk Show this June, one of the largest two-day agricultural shows in the country.

The event celebrates all aspects of rural life, from farming and livestock to innovation, education, and local enterprise. As a business with deep roots in both property and agriculture, the show reflects many of the industries and communities we work alongside every day.

We look forward to meeting visitors, catching up with clients, and supporting another fantastic regional event. You can find us at the Game & Wildlife Conservation Trust, Stand 35.

Raveningham Country Fair – 5th September

The Raveningham Country Fair has become a much-loved local event, combining traditional country fair attractions with a strong sense of community.

Events like this play an important role in bringing together local families, businesses, and organisations while helping to support rural causes and initiatives. They are a reminder of the strength and character of our local communities and the importance of maintaining those connections.

We are pleased to be involved once again this September and look forward to another enjoyable day.

Henham Steam and Country Show – 19th & 20th September


Closing the summer season with their 50th anniversary, the Henham Steam and Country Show is another event with strong ties to the region’s rural heritage.

Celebrating vintage machinery, steam engines, agricultural history, and countryside traditions, the show attracts visitors from across East Anglia and beyond. It is a fantastic example of how rural events continue to preserve local history while creating opportunities for communities to come together.

We are proud to support and attend events that celebrate the heritage and identity of the countryside we know so well.

Why These Events Matter

In an increasingly fast-paced world, rural shows and community events remain incredibly important. They provide opportunities to connect, share knowledge, support local businesses, and celebrate the industries that sustain our region.

For Durrants, these events are about far more than attendance. They reflect our longstanding commitment to the communities we serve and the relationships we continue to build across Norfolk and Suffolk.

Whether through agriculture, property, rural consultancy or community sponsorship, we believe in supporting the people and places that make this region thrive.

We Look Forward to Seeing You This Summer

If you are attending any of this year’s events, we would be delighted to see you there.

You can find members of the Durrants team at:

  • Suffolk Show – 27th & 28th May
  • Royal Norfolk Show – 24th & 25th June
  • Raveningham Country Fair – 5th September
  • Henham Steam and Country Show – 19th & 20th September

We look forward to another summer celebrating the communities, countryside, and connections that continue to shape our region.

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How should you choose your Estate Agent?

George Berry, Residential Area Manager, asks how to choose an estate agent when selling your home.

How should you choose your estate agent? In many cases a vendor will ask at least three estate agents to give a marketing value of their home and this is very sensible for a variety of reasons, not least you may get a wide range of values but also if you just have one, you may not like them.

In the first instance, what criteria makes you choose the agents to call in?

Often the first, and most powerful is, personal recommendation. If a family member or friend has used a particular agent and they have been happy, then this is often seen as the best endorsement and equally applies to many trades within the service industry.

Secondly, the appearance of success. Looking on the portals for who is selling around you is clearly a good indicator of an agent who may have a strong database of buyers for properties like yours.

Thirdly, there is reputation and loyalty. If you are aware of a long-established brand that you see as synonymous with good service or you have used them before and been happy then, that it is a big pull to calling them back in again.

These reasons make you choose an agent to call in initially. What then drives you to pick your agent of choice?

There will always be some people who have their head turned by big values and low fees but these are rarely the best credentials for choosing an agent and often it backfires down the line. The best reason and it always has been and still is, is gut instinct. People buy people. A brand gets an agent through the door but the valuer is the person we buy into and gets us to sign the terms of business.

The individuals that genuinely care, and it is easy to tell those from agents that are disingenuous, are the ones that you know will look after you. The agents that advise you as if they are advising their friends and family instantly convey an integrity and create a feeling of loyalty. Stop and really focus on what and how a valuer speaks. If everything revolves around ‘I’ and not ‘we’, then you know they see themselves as an island in their company and not part of a team. The agent that references their team shows they not only care about you as a client, but the people they work with.

Loyalty used to be such a powerful word and have real depth of meaning and significance. However, it seems to stand for very little these days. An agent can give excellent service and be praised by a client when buying or selling a property and then suddenly ,when they come to sell, it appears with another agent and that original agent wasn’t even called in. Agents often give free advice to many clients over the years and yet that can count for nothing when they appoint another agent to act for them without any real genuine explanation. Why is this? As a society we have become very fickle and that infiltrates so many environments. It permeates workplaces and even at home, affecting decisions we make.

So going back to the basics and ditching superficiality, we should make decisions on facts and gut instinct and not what we are led to believe. Base your choice of agent on the reality of what is in front of you and how you feel. If an agent is sitting in front of you, in your home and looking you in the eye and you feel a strong sense of warmth and caring rather than vacuous sales spiel then that is the agent you should choose. They can’t control the market but you know they will have your best interests at the forefront of their minds and that is all you can really ask for.

 

This article was first published in the Diss Express.

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Durrants Proud to Support the Harleston & Waveney Art Trail 2026

Durrants is delighted to be sponsoring the Harleston & Waveney Art Trail 2026, as this much-loved creative event returns this May.

Taking place across the weekends of 16–17 May and 23–25 May (including the late bank holiday Monday), the Art Trail offers a unique opportunity to explore the creativity of artists and makers working across the beautiful Waveney Valley on the border of Norfolk and Suffolk.

A Celebration of Local Creativity

Now in its 22nd year, the Harleston & Waveney Art Trail has become a well-established and highly anticipated event in the local calendar. It brings together a diverse collective of artists who open their studios to the public, offering a rare behind-the-scenes look at how and where their work is created.

This year, 23 artists will be taking part, showcasing a wide range of disciplines including:

  • Contemporary and traditional painting
  • Printmaking
  • Textiles
  • Ceramics
  • Sculpture
  • Mixed media, drawing and collage

Visitors will have the chance not only to view and purchase original artwork, but also to meet the artists, ask questions and gain insight into their creative processes.

Explore the Waveney Valley

One of the unique aspects of the Art Trail is its setting. Studios are located within a ten-mile radius of Harleston, in a range of picturesque villages including Brockdish, Pulham Market, Ditchingham, Bungay, Mendham, Weybread and Topcroft.

This makes the trail an ideal way to explore the Waveney Valley; combining art, countryside and community into a relaxed and inspiring day out.

Whether you choose to visit a handful of studios or plan a full weekend exploring the trail, there is plenty to discover along the way.

Meet the Artists

A key part of the Art Trail experience is the opportunity to meet the artists themselves.

First-time participant, ceramicist Jason Wick, is looking forward to welcoming visitors to his studio in Denton, where he will be showcasing a large collection of previously unseen work. His practice, which focuses on hand-built ceramics and experimental glazing techniques, is deeply inspired by the local landscape.

Sculptor Pauline Antram, who has recently moved to the area, will be opening her garden studio in Gillingham. Visitors can explore sculptures displayed throughout the outdoor space, alongside drawings and paintings, and gain insight into her creative process.

As organiser Denise Ann explains, the Art Trail offers something for everyone: “Visitors can explore this wonderful area… while discovering artwork aplenty in open studios along the way. They can view inspiring work, talk to artists first-hand and, if something catches their eye, take it home.”

With several new studios opening for the first time this year, even regular visitors can expect fresh discoveries.

Free, Accessible and Community-Led

One of the most appealing aspects of the Harleston & Waveney Art Trail is that it is completely free to attend. Visitors are welcome to browse at their own pace, making it an accessible and inclusive event for all.

The trail is organised by the Harleston & Waveney Art Trail Collective: a vibrant and supportive community of professional artists who live and work in the area. Since its beginnings in 2005, the event has grown steadily, becoming a much-loved celebration of creativity in the region.

At Durrants, we are passionate about supporting the communities we serve across Norfolk and Suffolk. Events like the Harleston & Waveney Art Trail play an important role in bringing people together, celebrating local talent and showcasing the unique character of the area.

By sponsoring the Art Trail, we are proud to support both the artists and the wider community, helping to ensure this inspiring event continues to thrive.

Discover Something New This May

All studios will be open from 10am to 5pm on each day of the trail (with one studio open on the final weekend only).

You can find full details, including additional events and workshops, on the official website.

Whether you’re an art enthusiast, a collector, or simply looking for an enjoyable way to explore the local area, the Harleston & Waveney Art Trail offers a unique and inspiring experience.

We look forward to seeing the Waveney Valley come alive with creativity once again this May.

 

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Rental Property Standards: Are You Ready for the New Expectations?

As well as reshaping tenancy structures and possession rules, the Renters’ Rights Act is raising the bar for property standards across the private rented sector. For landlords, this means a renewed focus on condition, compliance, and ongoing maintenance. For tenants, it brings clearer expectations around the quality and safety of their home.

In this next article in our Renters’ Rights series, we explore how minimum property standards are evolving, highlight common compliance issues landlords often overlook, and explain how Durrants supports landlords in preparing for, and maintaining, compliant rental homes.

How minimum property standards are evolving

The direction of travel is clear: higher standards, faster response times, and greater accountability. While many of the requirements build on existing legislation, the Renters’ Rights Act strengthens enforcement and formalises expectations around how quickly issues must be addressed.

A key development is the extension of stricter timelines for dealing with serious hazards, particularly issues such as damp and mould. Landlords are expected to investigate problems promptly and take appropriate action within defined timeframes. This removes the ambiguity that previously allowed issues to persist for longer than they should.

Alongside this, there is increased emphasis on ensuring properties are safe, energy efficient, and always fit for occupation—not just at the start of a tenancy. This includes maintaining compliance with:

  • Gas and electrical safety requirements
  • Energy Performance Certificate (EPC) standards
  • Fire safety obligations
  • General repair and maintenance responsibilities

Rather than a one-off checklist, compliance is now an ongoing process. Landlords must be able to demonstrate that their property is consistently well managed and maintained throughout the tenancy.

Common compliance issues landlords overlook

Even experienced landlords can fall short when it comes to the detail of compliance. In a more regulated environment, small oversights can have significant consequences, particularly where possession or disputes are involved.

Some of the most common issues include:

  1. Incomplete or outdated documentation
    Failing to keep safety certificates, tenancy documents, or prescribed information up to date can create risk. Missing paperwork can invalidate notices or delay legal processes.
  2. Delayed response to maintenance issues
    Damp, mould, leaks, or structural concerns are often reported early but not always resolved quickly. Under the new expectations, delays can lead to formal complaints or enforcement action.
  3. Lack of regular property inspections
    Without routine inspections, issues can go unnoticed until they become more serious and more costly to fix.
  4. Poor record keeping
    Verbal agreements or undocumented communication can create disputes. A clear, written audit trail is now essential.
  5. Misunderstanding tenant responsibilities
    While tenants have obligations, landlords remain responsible for the condition of the property. Relying too heavily on tenants to report or manage issues can lead to gaps in compliance.

Identifying and addressing these areas early is key to avoiding complications later.

What this means for landlords in practice

For landlords, the evolving standards do not necessarily mean significant additional cost, but they do require a more structured approach to property management. Planning, organisation, and proactive maintenance are now central to successful letting.

Practical steps landlords can take include:

  • Scheduling regular inspections and acting promptly on findings
  • Keeping all documentation organised and accessible
  • Working with trusted contractors to address issues quickly
  • Reviewing properties periodically to ensure they meet current expectations

These steps not only support compliance but also contribute to better tenant relationships and longer tenancies.

How Durrants helps landlords stay compliant and protect their investment

At Durrants, we take a proactive approach to property standards and compliance. Our lettings team works closely with landlords to ensure that properties are not only legally compliant, but also well-presented and maintained to a high standard.

We support landlords by:

  • Coordinating regular property inspections and reporting findings clearly
  • Managing maintenance through trusted local contractors
  • Ensuring all safety certificates and documentation are up to date
  • Keeping detailed records of communication, works and compliance
  • Advising on improvements that enhance both compliance and long-term value

By handling these processes professionally, we reduce the risk of issues escalating and provide landlords with confidence that their property is being managed correctly.

Linking compliance with long-term success

We have always encouraged landlords to maintain their properties to a high standard. As well as meeting legal requirements, well-maintained properties are closely linked to long-term performance. They attract better tenants, reduce void periods, and help preserve capital value.

As the rental market continues to evolve, landlords who take a proactive and professional approach will be best placed to succeed. The Renters’ Rights Act reinforces this by setting clear expectations for everyone involved.

If you would like to understand how your property measures up, or how Durrants can support you in meeting the new standards, our lettings team would be pleased to help.

Continue reading our series:

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Durrants Proud to Support the Southwold Arts Festival 2026

Durrants is delighted to be sponsoring the Southwold Arts Festival 2026, taking place from 1st–3rd May, as this much-loved event returns for its eleventh year.

Our support for the festival is longstanding. We have proudly sponsored the event since 2015, helping it grow into one of the most anticipated cultural weekends on the Suffolk coast.

A Festival for Everyone

Set against the backdrop of the beautiful Suffolk coastline, the Southwold Arts Festival has become a highlight of the town’s cultural calendar—bringing together a vibrant mix of words, music, drama, poetry and art.

Its appeal lies in its diversity. The programme is carefully curated to suit all ages and tastes, welcoming both local residents and visitors to Southwold. From nationally recognised performers to emerging talent, the festival creates a platform for creativity at every level, ensuring there is always something new and inspiring to discover.

A Personal Commitment to the Festival

Our connection to the Southwold Arts Festival goes beyond financial support. Dominic Parravani, Managing Director of Durrants, is an active member of the festival committee and has consistently taken a leading role in its organisation and delivery.

His involvement reflects the time, care and dedication required to bring an event of this scale to life. Working alongside a passionate group of volunteers, Dominic helps shape the programme and ensure the festival continues to evolve while staying true to its community roots.

Powered by Passionate Volunteers

The festival is run by a dedicated team of volunteers who plan the programme throughout the year. They are supported by stewards, first aiders, and administrators who help deliver each event smoothly and professionally.

As a registered charity (No. 1161134), all proceeds from ticket sales are reinvested into future festivals. This ensures the event remains sustainable while continuing to offer high-quality performances and experiences.

Support from sponsors is vital in making this possible, and we are proud to play our part alongside many others who contribute to the festival’s ongoing success.

Why Supporting Local Events Matters to Durrants

At Durrants, our connection to the communities we serve is at the heart of everything we do. From Southwold to the surrounding Suffolk and Norfolk areas, we are committed to supporting initiatives that enrich local life and bring people together.

The Southwold Arts Festival is a perfect example of this: celebrating creativity, encouraging participation, and enhancing the vibrancy of the town.

By supporting the festival year after year, and through active involvement at committee level, we are not only helping to sustain a fantastic cultural event, but also investing in the wider community that makes this area such a special place to live, work and visit.

A Weekend Not to Be Missed

Since its beginnings in 2014, the festival has grown into a well-established and much-anticipated event. What started as an ambitious idea has become a cornerstone of Southwold’s annual calendar, thanks to the continued support of audiences, volunteers and sponsors alike.

As the eleventh festival approaches, there is once again a diverse and exciting programme to enjoy—whether you’re interested in live performances, thought-provoking talks or creative workshops.

Join Us in Southwold This May

We are proud to support the Southwold Arts Festival and look forward to seeing the town come alive with creativity once again this May.

If you’re planning a visit, we encourage you to explore the programme, book your tickets early and make the most of everything the festival has to offer.

View the full programme and book tickets:
https://www.southwoldartsfestival.co.uk/festival-events/

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Why Downsizing to a New Build Bungalow Makes Perfect Sense

If you’re thinking about downsizing, a new build bungalow offers the ideal balance of comfort, practicality, and modern design. It’s not simply about moving to a smaller property—it’s about enhancing your lifestyle and making your home work better for you.

One of the most appealing aspects is the ease of single-level living. With everything on one floor, daily life becomes more convenient and accessible, eliminating the need for stairs and creating a safer, more future-proof environment. Whether you’re planning ahead or simply want a more manageable layout, a bungalow provides flexibility for years to come.

Choosing a new build takes this a step further. Modern bungalows are designed with today’s lifestyles in mind, offering open-plan living spaces, stylish kitchens, and contemporary bathrooms. They also come with the latest energy-efficient features, including improved insulation, double glazing, and efficient heating systems. This not only reduces your environmental impact but can also lead to noticeably lower energy bills.

Another key advantage is the minimal maintenance required. With everything brand new, from the roof to the appliances, you won’t need to worry about costly repairs or time-consuming renovations. Many new homes also come with warranties, giving you additional peace of mind and allowing you to settle in and enjoy your new space from day one.

Financially, downsizing to a new build bungalow can be a smart move. By releasing equity from your current home, you may find yourself in a stronger position to support retirement plans, help family members, or simply enjoy a more flexible and comfortable lifestyle.

New build developments also tend to offer thoughtfully planned surroundings, often including green spaces, parking, and a real sense of community. At the same time, bungalows are well known for their privacy, with no neighbours above or below—creating a calm and peaceful environment to relax in.

Ultimately, downsizing to a new build bungalow is about simplifying life without compromising on quality. It’s an opportunity to enjoy a modern, efficient home that’s easier to manage, more cost-effective to run, and perfectly suited to your next chapter.

Interested in exploring a new build bungalow? We’re having a coffee morning to explore available bungalows at the Valley View development in Harleston on Thursday 23rd April, 10am-2pm. Contact me on jakki.parker@durrants.com or call 01379 852217 to book your place.

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Abolition of Section 21: What Happens Next for Landlords?

The abolition of Section 21 is one of the most significant changes introduced under the Renters’ Rights Act. For many landlords, Section 21 has long provided reassurance that possession could be regained if circumstances changed. Its removal does not mean landlords lose control of their properties, but it does mean the process becomes more structured, evidence-based, and legally defined.

In this blog, Eleanor Richards, Area Lettings Manager, explains what the removal of Section 21 means in practice, outlines the legitimate possession routes that remain available, and highlights how we are supporting landlords in navigating the new framework with confidence.

What the Removal of Section 21 Means in Practice

Section 21, often referred to as the ‘no-fault’ eviction route, allowed landlords to regain possession at the end of a fixed term without providing a specific reason. Under the Renters’ Rights Act, this route is being abolished. Once the legislation is fully implemented, all possession claims will rely on defined statutory grounds.

In practical terms, this means:

  • Landlords must provide a legally recognised reason for seeking possession.
  • Notices must be served correctly and supported by evidence.
  • Possession will require court approval where tenants do not leave voluntarily.

The key shift is from convenience to compliance. Landlords can still regain possession where justified, but documentation, timelines, and legal accuracy are now critical.

This change sits within the wider reform of tenancy structures, including the move to periodic tenancies as standard. If you have not yet read our earlier article, Renters’ Rights Act Explained: What Landlords Need to Know, we recommend doing so to understand the broader context of these reforms.

Legitimate Possession Routes That Remain Available

Although Section 21 is ending, strengthened Section 8 grounds provide clear and legitimate routes for possession where appropriate. These include both mandatory and discretionary grounds.

Common grounds likely to apply to landlords include:

  1. Intention to Sell the Property
    Landlords can seek possession where there is a genuine intention to sell. This requires appropriate notice and evidence demonstrating that the property is being marketed or prepared for sale.
  2. Landlord or Family Member Moving In
    Possession can be sought where the landlord or a close family member intends to occupy the property as their principal home.
  3. Serious or Persistent Rent Arrears
    Grounds relating to rent arrears have been strengthened. Where tenants fall into significant or repeated arrears, landlords retain the right to seek possession, subject to meeting evidential thresholds.
  4. Anti-Social or Criminal Behaviour
    Grounds covering anti-social behaviour remain available, with provisions designed to protect communities and neighbouring residents.

Each ground carries specific notice periods and requirements. In many cases, evidence such as rent schedules, written correspondence, marketing documentation or records of complaints will be essential.

The Importance of Process and Documentation

Under the new regime, process is everything. A notice served incorrectly, an outdated tenancy agreement, or incomplete documentation can invalidate a claim and cause costly delays.

Landlords should ensure:

  • Tenancy agreements are up to date and compliant with current legislation.
  • All communication with tenants is recorded in writing.
  • Rent payment records are accurate and regularly reviewed.
  • Maintenance issues are addressed promptly to avoid counterclaims.

The removal of Section 21 increases the importance of professional property management. Informal arrangements or inconsistent record-keeping create unnecessary risk in a more regulated environment.

How Durrants Are Supporting Landlords Through the Transition

At Durrants, we understand that legislative change can create uncertainty. Our role is to provide clarity, structure and reassurance for landlords across Norfolk and Suffolk.

We are supporting landlords by:

  • Reviewing existing tenancies and advising on compliance updates.
  • Identifying the correct possession ground where required.
  • Preparing and serving legally compliant notices.
  • Coordinating evidence and documentation for court proceedings.
  • Providing realistic guidance on timelines and outcomes.

Beyond possession, we take a proactive approach to tenancy management. Regular inspections, clear communication, and thorough documentation help reduce the likelihood of disputes escalating to formal action.

For landlords who self-manage, the new framework may feel complex. Partnering with an experienced letting agent ensures that processes are followed correctly and that your investment is protected.

Planning Ahead in a Changing Rental Market

The abolition of Section 21 represents a cultural shift in the private rented sector. The focus is now on fairness, transparency, and accountability for both landlords and tenants.

For professional landlords, this change reinforces the importance of good management rather than removing control. With the right preparation and advice, possession remains achievable where there is a legitimate reason.

If you would like tailored guidance on how the removal of Section 21 affects your property, or if you are reviewing your current management arrangements, the Durrants lettings team would be pleased to assist.

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First Time Buyer Guide: Why a New Build Home Is A Smart First Step

Principle bedroom in a new build home

Buying your first home is an exciting milestone, but it can also feel overwhelming. From understanding mortgages to managing costs and navigating the buying process, there’s a lot to think about. For many first-time buyers, choosing a new build home can make the journey simpler, more predictable and far less stressful.

A Simpler Buying Process with No Upward Chain

One of the biggest advantages of buying a new build home is that there is usually no upward chain. This means you’re not waiting for previous owners to move or relying on multiple linked transactions to complete. A smoother purchase helps reduce stress and allows you to plan your move more confidently.

Lower Running Costs and Better Energy Efficiency

New build homes are constructed to meet modern building regulations, meaning they are far more energy efficient than many older properties. Features such as high-quality insulation, double or triple glazing, and energy-efficient heating systems help reduce heat loss and improve overall performance. This can lead to lower energy bills and more manageable monthly costs. For first-time buyers adjusting to mortgage payments and household expenses, these savings can make a real difference.

Minimal Maintenance and Fewer Unexpected Costs

A common concern for first-time buyers is the risk of unexpected repairs. With an older property, issues such as outdated electrics, aging boilers or structural problems can lead to costly work soon after moving in.

With a new build home, everything is brand new — from the roof and windows to the plumbing and appliances. This means less maintenance, fewer unexpected expenses, and a smoother transition into homeownership.

Peace of Mind with New Home Warranties

Most new build properties include a structural warranty, typically lasting up to 10 years. This provides protection against major defects and reassurance that any issues will be addressed.

This added security gives first-time buyers confidence in their purchase and helps make budgeting more predictable in the early years of ownership.

A Confident First Step onto the Property Ladder

If you’re thinking about buying your first home and would like expert support, join us at our First Time Buyers Open Day at Valley View, Harleston on 7th and 8th March 2026, open 10am to 5pm. Our team will be on hand to offer guidance at every stage of the buying journey, and mortgage specialists from Evolve will be available to provide advice on mortgage options and affordability. Come along and take the first step towards owning your new home with confidence.

You can also register your interest for our other developments, or view them online now.

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How the Renters’ Rights Act Will Change Tenancies for Renters

The Renters’ Rights Act represents a major shift in the private rented sector, designed to reflect the reality that renting is now a long-term housing choice for many people. While much attention has focused on how the legislation affects landlords, the Act also introduces important changes that will directly shape the tenant experience.

In our previous blog, The Renters’ Rights Act Explained: What Landlords Need to Know, we explored how the new framework affects property owners and investors. This article focuses on the other side of the relationship: what the Renters’ Rights Act means for renters, and how it aims to create a fairer, more transparent and more secure renting experience.

Greater security and transparency for tenants

One of the core aims of the Renters’ Rights Act is to give tenants greater confidence in their housing situation. For many renters, uncertainty around tenancy length, rent increases and eviction has historically made it difficult to plan ahead. The Act seeks to address this by strengthening security of tenure and setting clearer expectations for both parties.

The removal of Section 21 ‘no-fault’ evictions is central to this change. Under the new rules, tenants can no longer be asked to leave without a specific legal reason. This means renters have greater reassurance that they will not lose their home unexpectedly, provided they meet their tenancy obligations.

Transparency is also improved through clearer, more formal processes. Rent increases must follow a prescribed legal route, with advance notice and the right to challenge unfair rises. This gives tenants a better understanding of how and when their rent can change, reducing the risk of sudden or unexplained increases.

Changes to tenancy structures and tenant rights

The Renters’ Rights Act replaces fixed-term Assured Shorthold Tenancies with open-ended periodic tenancies as the default structure. For tenants, this introduces greater flexibility and stability.

Rather than being tied to a fixed end date, tenants can remain in their home for as long as they wish, provided they comply with the terms of the tenancy. At the same time, they retain the right to leave by giving the required notice, without being locked into long contracts that no longer suit their circumstances.

The Act also strengthens tenants’ rights in relation to property standards. Measures such as the extension of Awaab’s Law into the private rented sector mean that landlords must investigate and address serious hazards, including damp and mould, within defined timeframes. This creates a clearer expectation that rented homes should be safe, healthy and properly maintained.

In addition, tenants will benefit from access to a mandatory Private Rented Sector Ombudsman. This provides a clear route for resolving complaints where issues cannot be resolved directly, without the need for costly or stressful court action.

What these changes mean in practice

While the Renters’ Rights Act introduces stronger protections, it also places greater emphasis on communication and cooperation. Tenants will still be expected to meet their responsibilities, such as paying rent on time and looking after the property. The Act is designed to create balance, not remove accountability.

For tenants, understanding their rights – and how to use them appropriately – will be key. Clear documentation, written notices and formal processes will become the norm, reducing ambiguity and helping both parties understand where they stand.

The role of professional letting agents

As the private rented sector becomes more regulated, the role of professional letting agents becomes increasingly important. Navigating new legislation, understanding rights and responsibilities, and ensuring processes are followed correctly can be complex for both landlords and tenants.

A professional letting agent acts as an informed and impartial intermediary. For tenants, this means:

  • Clear communication about tenancy terms and rights
  • Prompt and documented handling of maintenance issues
  • Fair and transparent rent review processes
  • Access to professional guidance if concerns arise

At Durrants, our lettings team is committed to delivering a positive tenant experience alongside full legal compliance. We ensure tenancies are set up correctly, issues are addressed efficiently, and communication remains clear and respectful throughout.

Looking ahead

The Renters’ Rights Act signals a cultural shift in renting – one that places greater emphasis on stability, professionalism and long-term relationships. For tenants, this should mean greater peace of mind, better standards and clearer expectations.

For landlords and tenants alike, working with an experienced letting agent helps ensure these changes are implemented smoothly. If you have any questions or uncertainties about how the Renters’ Rights Acts impacts you as a landlord or tenant, please get in touch with me on eleanor.richards@durrants.com or calling 01986 872553.

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New NPPF seeks to remove the obstacles blocking housing delivery

It feels like we see in every new year with a new National Planning Policy Framework (NPPF). This time it was a consultation on a draft version of the Framework, which is open until 10th March 2026.

The NPPF underpins all planning policy and decision-making in the UK, and is the government’s way of setting the standards for local plans and decision makers. Until this latest draft was published, the NPPF was largely strategic in focus, setting out principles to guide the plan-making process but not getting involved actual day to day policy.

This new version is a departure from this approach. Though many in the industry are focussing on reforms to Green Belt and the like, as we are fortunate enough to not have any Green Belt in Norfolk or Suffolk, I have summarised the changes that could affect rural planning in our area.

Reforms to Biodiversity Net Gain (BNG) to help small sites

The new NPPF builds on earlier consultation documents, and confirms that the government will be bringing in a total exemption from BNG for all sites under 0.2 hectares in size. Details are due to follow this spring, but it looks likely that the exemption will come into effect this year.

The introduction of a new ‘medium’ category of development of up to 2.5 hectares or 10-49 dwellings seeks to unlock opportunities for small and medium sized housebuilders (SME), and BNG will be ‘streamlined’ for this category. This size of development will also be relieved of some of the validation requirements of major schemes.

National development management policies (NDMP)

For the first time, the draft NPPF is introducing development management policies at a government level to ensure consistency across the country. These will be a material consideration in decision-making, and where a Local Plan is inconsistent with the NDMP, the Local Plan policy should be given very little weight.

Accelerating the Local Plan preparation process

Preparing a Local Plan under the current regulations takes at least 4 years. The draft NPPF introduces a new 30-month (2.5 year) process with three key ‘gateways’ to streamline the process.

Nature Restoration Fund

Nutrient Neutrality has stalled some developments for years. The NPPF proposes putting the onus on Natural England to deliver mitigation schemes which developers can then buy into to unlock their development.

Minor reforms to planning for heritage assets

Wording on heritage considerations in the NPPF has remained largely unchanged for years. The NPPF has not re-written the rules on heritage, but it has streamlined the assessment process and clarified some of the more ambiguous wording.

There are now three clear categories of heritage harm: harm, substantial harm and total loss, and there’s even a definition of ‘harm’. The ambiguous ‘less than substantial harm’ definition is gone, and there is now a more positive tone to this section of the Framework, which encourages approval, and lists energy efficiency and low carbon measures as examples of benefits which can outweigh harm to heritage assets.

My thoughts

The standout change in this draft NPPF is undoubtedly the reforms to BNG. It never made sense to expect applications for minor developments like a new access or a single dwelling to go through what is quite an onerous process, entailing Section 106 agreements and expensive surveys.

The new ‘medium category’ for development is a long overdue gift for SME housebuilders and rural development in general, which nearly always falls into this category, and bears the burden of surveys and reports far more heavily than larger developments.

I am sceptical of the streamlined local plan process – it doesn’t seem significantly different to the current process, and the 30-months could easily be exceeded if amendments are needed or issues emerge at any stage of the process.

I welcome the changes to heritage assessments, as the previous wording was ambiguous and rendered it almost impossible to justify a scheme where any level of harm to a heritage asset was possible.

Overall, the draft NPPF seems driven by pragmatism and a genuine understanding of the issues that need to be overcome in order to deliver more homes. That is what we have needed for several years, and I welcome it.

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3 Benefits of Buying a New Build Home

Buying a home is one of the biggest decisions most people will ever make, and in today’s market it’s completely natural to want reassurance that you’re making the right choice. With rising living costs, changing lifestyles and a greater focus on sustainability, many buyers are taking a closer look at new build homes — and for good reason.

Modern new build properties are designed to meet the needs of today’s homeowners, offering efficiency, comfort and peace of mind that can be harder to achieve with older homes. From lower energy bills to thoughtful layouts and long-term protection, new builds bring a range of benefits that are particularly valuable in the current climate.

Below, we explore some key reasons why buying a new build home could be a smart move right now.

1. Energy Efficiency and Lower Running Costs

One of the most compelling advantages of a new build home is its energy efficiency. With household bills under constant scrutiny, buyers are increasingly aware of how much it costs to run a property — and this is where new homes really stand out.

Built to Modern Standards

New build homes must comply with the latest building regulations, which are significantly more demanding than those applied to older properties. This means they are constructed with:

  • High levels of insulation in walls, roofs and floors
  • Double or triple-glazed windows
  • Energy-efficient air source heat pumps

As a result, new homes are far better at retaining heat in winter and staying cooler in summer, helping to reduce overall energy consumption.

At our current developments, these energy-efficient features are not optional extras but come as standard. Our homes at Valley View in Harleston, Jubilee Way in Holton, and Old Coopers Yard in Aslacton, for example have all been thoughtfully designed with modern building standards in mind, incorporating these high levels as part of the specification. This means buyers can enjoy the benefits of lower running costs and improved comfort from day one, without the need for costly upgrades or retrofitting further down the line.

Lower Energy Bills

Thanks to these features, many new build homeowners experience noticeably lower gas and electricity bills compared to those living in older properties. In some cases, energy costs can be hundreds of pounds lower each year — savings that really add up over time.

Many new homes also achieve high Energy Performance Certificate (EPC) ratings, often A or B, compared to older homes which frequently sit at D or below. A better EPC rating not only reduces running costs but can also be attractive to future buyers should you decide to sell.

A More Sustainable Choice

Energy efficiency isn’t just good for your wallet — it’s better for the environment too. Lower energy use means reduced carbon emissions, allowing homeowners to live more sustainably without compromising on comfort.

Some developments also include or offer options such as:

  • Solar panels
  • Electric vehicle charging points
  • Smart thermostats

These features help future-proof your home as environmental standards continue to evolve.

2. Modern Layouts Designed for Contemporary Living

How we use our homes has changed dramatically over the years, and new build properties are designed with modern lifestyles firmly in mind.

Open, Flexible Living Spaces

Older homes often come with smaller, separate rooms that don’t always suit today’s way of living. New build homes, on the other hand, tend to feature:

  • Open-plan kitchen, dining and living areas
  • Wider hallways and better flow between rooms
  • Flexible spaces that can adapt to different needs

This makes everyday living more practical, whether you’re cooking while keeping an eye on children, entertaining friends, or simply enjoying a more sociable layout.

Designed for Working from Home

With remote and hybrid working now part of everyday life for many people, space for a home office has become a priority. Many new builds incorporate:

  • Dedicated studies or flexible spare rooms
  • Better natural light
  • Stronger broadband infrastructure

Even where a separate office isn’t included, modern layouts make it easier to carve out a productive workspace without disrupting the rest of the home.

Low-Maintenance Outdoor Space

New build developments also tend to offer manageable garden spaces that are easier to maintain, making them ideal for busy households, first-time buyers or downsizers who still want outdoor space without the upkeep.

4. Warranties and Reduced Maintenance Compared to Older Homes

One of the biggest concerns for buyers — especially first-time buyers — is the fear of unexpected repair costs. This is another area where new build homes provide valuable reassurance.

Fewer Immediate Repairs

With an older property, buyers may face costly issues such as:

  • Outdated electrics
  • Aging boilers
  • Roof repairs
  • Damp or structural concerns

In contrast, everything in a new build home is brand new. From the wiring and plumbing to the kitchen appliances and heating system, there’s far less likelihood of major repair bills in the early years of ownership.

New Home Warranties

Most new build homes come with a 10-year structural warranty, such as NHBC, Premier Guarantee, LABC and Checkmate. This typically includes:

  • An initial period where the developer addresses any issues (usually 2 years)
  • Long-term cover for major structural defects (usually 10 years)

This level of protection offers peace of mind that simply doesn’t exist with older homes, where responsibility for repairs falls entirely on the homeowner from day one.

The Consumer Code for Home Builders

This was developed by the home building industry to make the new home buying process fairer and more transparent by setting out requirements builders must meet when selling new builds.

The Code is designed to help you understand what levels of service to expect from you home builder; feel suitably informed about your purchase; and know your consumer rights before and after you move in. It covers every stage of the home buying process; pre-contract, exchange of contract and the first two years after legal completion.

By setting out clear standards of customer service, the Code helps to reduce the likelihood of complications occurring with your purchase. In the unlikely event that problems arise, a speedy and free Independent Dispute Resolution Scheme (IDRS) is available to deal with complaints about breaches of the code.

A Smart Choice for Today and Tomorrow

Buying a new build home isn’t just about what works now — it’s about investing in a property that’s fit for the future. With lower running costs, layouts designed for modern living, and the reassurance of warranties and reduced maintenance, new builds offer a compelling package for today’s buyers.

Whether you’re stepping onto the property ladder, upsizing for more space, or looking for a home that’s easier to manage, a new build provides comfort, efficiency, and peace of mind at a time when those qualities matter most.

If you’re considering your options in today’s market, it’s worth taking a closer look at what new build homes can offer; you may find they tick more boxes than you expect!

If you’d like to discuss the benefits of buying a new build home in more detail or find out more about what’s currently available across our developments, our New Homes Team would be delighted to help. Whether you’re just starting your search or ready to take the next step, please get in touch on 01379 852217 if you would like to explore how a new home could work for you.