Testimonials about the customer service provided by Durrants


Andrew and Sarah were brilliant! Our house sold within 6 days, and I strongly think that if we had gone with another agent it wouldn’t of happened so quickly!

Every little worry or question I had, Sarah and Andrew were brilliant at reassuring me and giving me and my buyers all of the information we needed, to ensure the sale went through smoothly.

Stephanie Armiger

I was impressed throughout and clearly there is a good team spirit in the Diss office. Well Done! Particularly happy that all the team knew about everything to do with our transaction at all times.

Mr. H

Clare and Mike have been fantastic from start to finish. We wish that we would have sold our property with Durrants as the service has been faultless and we highly recommend them.

Mr. & Mrs. F

Thank you for a very friendly and helpful service, better than we have received in the past from several other estate agents.

Mr. and Mrs. L

Thank you so much for all your time and patience. Will definitely recommend you.

Mr. & Mrs. N

Your whole team were excellent and we are really pleased with the outcome. I think we got a very good, and hopefully fair, price. Fran in particular was extremely helpful and professional through the whole process. A good experience from our end, so thank you all very much.

Mr. Y

We would like to thank everyone, but especially Fran & Emily for helping the process go so well considering we were a long way away from where the property was. 

Mr. & Mrs. E

Very good service, thank you.  Fran specifically very good, efficient and easy to deal with

Mr. Y & Ms. L

I found the staff polite and helpful.

Mrs. R

Thank you all so much for such a friendly and professional service, you have been superb. 

Mr. A

Fran, I am so grateful to you for the calm and patient way in which you have managed the sale.  I so appreciate the way you have maintained communications with me and done your level best at all times to keep the momentum going. You have been extremely professional throughout and have made a difficult time as easy as possible. A heart-felt thank you.

Ms. H
Initially I contacted 3 local estate agents, one of which handled the property for 2 months but we only had a few viewings and little interest. It was whilst visiting the area that I thought and agent with a more local presence and offices closer to the property may be advantageous and approached Durrants in Harleston. During all the time the property has been with your company I have received exceptional service from all the staff at the Harleston office namely Emily, Fran, Wendy, Tim and Andrew. 
As I live nearly 4 house away Durrants were able to provide regular property inspections and accompany all the prospective buyers. I sensed a real feeling that this office had a strong interest in not only serving the seller, but would provide all the information to the buyer in a timely and professional manner.  A great team effort.
In fact the potential buyers were very demanding in the information they required and have mentioned to me how they found Durrants a ‘breath of fresh air’ compared to their own agents and how the feeling of trust with Durrants helped them make a decision to buy. The property is now sold and I do not think this would be the case without the support provided by Durrants.
Thank you to the ‘Team’ and I wish them all success in future
Mr. E

Very helpful, non ‘pushy’, friendly and informative.  Perfect service in all areas

Mr. B & Miss. K

You have kept us in the loop throughout our move.  More than our own agents.  Great team!

Mr. & Mrs. P

I had a fantastic service, thank you.

Miss. H

All straightforward, good service. 

Mr. & Mrs. M

I think the service was excellent, it was very welcoming.

Mr. & Mrs. P

A big thank you for all of your help! We have really appreciated this. 

Ms. W

I found all communication handled in a professional & friendly manner – well done Durrants – a real pleasure dealing with you.

Mr. R

Just wanted to say thank you for all your help and support in getting us ‘our forever home’.  Much appreciated. 

Miss. G

After many years of buying and selling, Durrants is one of the best estate agent’s I’ve dealt with.  Keep up the good work, we will be back. 

Mr. R

Good experience from Andrew’s first visit until completion – great team effort.  Thank you all involved. 

Mr. C and Miss. D

It’s been a long road with all your help we got there, cant thank you enough for all your help

Mr. C

Thank you for your support and patience

Mr. C

Felt the valuation was sensible and was set to sell, felt welcome and at ease with staff on the first visit and valuation.  All staff were very efficient and professional

Mrs. B

Thank you all for being so lovely to deal with over the past months – and for being so efficient which is a rare quality!!

Mr. & Mrs. B

Thank you for your professional help over 9 months; from the day you came to get details and take those excellent photos; to the good news of contracts having been exchanged.  We are so grateful to you all at the office for your excellent manner and friendship.  We would not hesitate to recommend Durrants to anyone!

Mr. & Mrs. L

Thank you so much for all the effort, trials and tribulations on selling our house.  It was a mammoth task and you kept us informed all the way.    

Mr. & Mrs. P

Many thanks for all your help

Mrs. M

Staff excellent in all areas

Mr. A & Ms. R

Keep up your cheerful approach to your customers.

Mrs. Wendy Mahoney

We shop local, and Durrants have a good reputation. I have known firm for years!

Staff excellent in all areas.

F. Alger & B. Riches