Testimonials about the customer service provided by Durrants


We value your opinion and your comments and would appreciate it if you would submit a review of our services here.

Very happy, Durrants efficient to deal with.

C. Temple

Recommended by a family member as reliable. Very impressed by email updates and helpful telephone calls. Thank you.

L. Leeder

Nathan has been a godsend to us. Thank you so much.

P. A. & C. Swann
Pulham St Mary

Durrants managed and rented my Mother’s property and gave excellent service. The sale of the property was outstanding and stress free. Jessica dealt with everything and kept me updated at all times.

Please thank Jessica for an outstanding and professional service. She was at all times very helpful and the sale of Willowbank was completely stress free. I would highly recommend Durrants for both rental and sales. Thank you.

K. Ball

You had a lot of properties for sale and very friendly staff. 

All the staff at Durrants Harleston have proved to be very professional and helpful with the selling of our property and going the extra mile in helping us to find our forever home. Thank you so very much.

S. Collier

Helpful, informative staff and efficient throughout. Florence was an ace primary contact. 

J. Robinson

You put our property on the market on Thursday, we were inundated with viewings over the weekend and accepted an offer on the Tuesday morning. 


We cannot recommend Durrants, Southwold more highly. As well as being totally professional, extremely efficient & very quick to respond to any questions, the staff were a pleasure to deal with. What more can we say!

R. & R. Dobbs

Everything went smoothly when you sold me my previous home.

Mrs. E. B. Higgins

Best estate agents in Southwold for selling beach huts.

Jeanne and Keith Monaghan

Having never sold a house in my life before I was incredibly lucky to choose Durrants as my agent. From start to finish they have been professional and supportive. Their brilliant and friendly team have worked so hard to promote my cottage and have kept me up to date on a daily basis. Their knowledge of the market, and their humour in times of stress, have made the whole experience far better than I thought it would be.

I would recommend this firm and this office to anyone contemplating selling a property in East Anglia.

Judy Fullam

Thank you all so much for your patience! After your very quick sale of our house, we never expected the process to drag on but thank you all for reassuring us along the way.

It has been a real pleasure in dealing with Andrew Mortimer, whom has been very thorough and helpful throughout the process of our purchase.

Mr. & Mrs. Armond

Everyone in the office is very helpful and nice.

J. Roberts

The team at Durrants did a fantastic job in selling my property, they kept in touch throughout the process and were very helpful with any questions I had.

D. Macdonald

I was very impressed by the reception and exploratory meeting with members of staff on my first visit. They were informative, approachable, and confidence-inspiring. I had no doubt that I could trust them entirely in all matters relating to the sale.

Thank you to a fantastic team in the Southwold branch for your high quality, personable service!

C. Turner

Andrew and Sarah were very professional and helpful. Great to see everything now concluded. Thank you!

C. Wheeler

We had a good experience when buying this house so naturally wished to use Durrants when selling. Supportive and professional.

J. & P. Leonard

Superior knowledge of local housing market via excellent staff and prime location on the high street. Ethical, honest and enthusiastic approach to both sellers and buyers. 

M. & D. Alden

You did an amazing job to find us our new property only hours after selling our old property. Thank you Penny, Lisa, Roseanne, Dominic, Florence and Fiona. 

I was very happy with the service from Durrants when I purchased the property, and when Mark came out, as one of the 3 agents I invited to quote, he was the most genuine without seeming pushy. Excellent service from all 3 staff. 

P. Antill

The road after the initial viewing has been a rocky one, but Andrew and his team have made it a lot easier which has been amazing. I can honestly say they are all so patient, kind and above all professional but very friendly & approachable. Yesterday I exchanged and I’ve never been happier. There have been tears along the way, however, I always had Andrew in my corner holding my hand and pulling out all the stops, it’s what he does, he’s brilliant.

I just want to say thank you again to Clare, Alison and Nathan for taking my calls, calming me down and genuinely feeling for me when things got tough. I can highly recommend this dedicated team of Estate Agents they are true professionals & they get the job done!!

J. West

It’s all down to your staff and continue making your clients feel they are important. 

A. & L. Webb

Just a huge thank you to Mark, Jane, Jess and everyone else for making the process so smooth and pleasant. 

M. & D. Worboys

Florence Bond has been a great support for us; dependable, efficient, professional and sympathetic! Thank you to all. 

We liked the whole integrity that Durrants showed throughout – a delight to deal with. 

The staff obviously knew the market in Southwold well, which gave me confidence in the firm from the start.

The staff were courteous and helpful. They cheerfully arranged to accompany surveyors and builders to the property, in my absence, for which I was extremely grateful. Charming people to do business with.

M. Pegler

The initial meeting I had with Lisa was so positive and welcoming, I felt confident that I was going to be treated well and that my best interests would be met. The office felt professional and pro-active.

J. & P. Allen

Many thanks for guiding us through both letting and then selling our property. We were treated with care and consideration.

C. Skeats

All the staff we had contact with at Durrants were delightful to deal with.

S. & B. Laverick

Thank you to the whole team for your ongoing support. A special mention to Florence for her polite dogged determinaton.

A. Barker

I spoke to two local estate agents and was impressed and liked the approach taken by Lisa. 

L. Fillingham

Mark has been a delight to deal with all the way through and his wise counsel and guidance has been absolutely first rate.  I admire his determination, stamina and ability to manage conflicting views and objectives through to a successful conclusion.  Frankly, the deal would not have been done without his very active involvement at all stages.


Thanks Scott.

Very many thanks for all your help and such professional service.

David Barnard

Our sincere thanks for selling our property. Fran, you have provided an excellent service in dealing with our sale. It hasn’t been ‘smooth sailing’ but your dedication and kindness helped us through.

We would have no hesitation in recommending Durrants in the future.

Mr. T & Miss. W

Particularly appreciated your efforts to tie down sale and the way you kept us informed.

Mrs. Bingham & Mrs. Ross
Martlesham Heath

Aidan and Tom have been very professional with our sale and most helpful.

L. & D. Jackson

We were delighted with the Southwold office, especially Florence Bond, who was really helpful. She was very professional and kept the sale moving on even when things were difficult.

D. Mackinnon

Highly recommended, felt in safe hands from the moment we met.

B. Wheeler

Very helpful, with good advice from the start.

Mr. & Mrs. Fuller

Durrants are a reliable, local, well known company. Their fees are the best. No gimmicks, just good, honest service and quick to follow up. I always found the staff so helpful. Their response to my requests when my mother passed away, before we could exchange the contracts, was excellent.

J. Gibbons

It was very nice to deal with smart, professional staff who were always helpful and understanding, even during difficult processes involved in delays and let-downs. Further down the chain we appreciated the personal service received from the patient staff at all times. Thank you!

Mr. & Mrs. Hawes

The initial meeting with Lisa was positive and welcoming. I felt confident that I was going to be treated well and that my best interests would be met. The office felt professional and pro-active.

You have been truly amazing, thank you so much for your help, support and patience. Outstanding service from start to finish. 

Ms A. & Mr. B

Thank you – could not improve on perfect service.

Mr. S

We like that Durrants are not the typical ‘pushy’ estate agents, have excellent client rapport and professionalism. 

V. & K. O'Brien

Mark & his team have gone above and beyond – Thank you!

Mr. & Mrs. W

I would like to thank Mark and his staff for what they have done to sell our property, which we knew would not be an easy sale.

Mr. & Mrs. S

Having got five minutes to catch my breath I wished to record my thanks to you and your team for a highly efficient and competent service. I look forward to working with you again.

Giles Bloomfield

We are more than happy with the way things went. I would like to thank Mark and his staff for what they have done to sell our property, which we knew would not be an easy sale.

Mr. & Mrs. G Seaman

Durrants were very helpful during a rather fraught property purchase.

J. Foulds

Professional approach and sensible valuation. Helpful and diligent staff. 

Mr. B

We were very impressed with the way Fran dealt with our sale extremely good communication, very friendly staff in the office.

Mr. & Mrs. C

We liked the professionalism but also the warmth and care shown straight away – a 5* service all round.

Mr. W & Ms. B

We were very impressed with the way Fran dealt with our sale. Extremely good communication and very friendly staff in the office. 


Everything went smoothly and whenever I spoke to Tom at Halesworth. He dealt with queries straight away. We loved the welcome present of bag and notebook and they are used constantly. 

Mr. & Mrs. Roose

Keep up the good work!

Mr. & Mrs. Tuffin

Always very helpful and knowledgeable. 

Mr. & Mrs. Cook

It was a pleasure doing business with your Halesworth Branch. 

D. J. Oakerbee

Thanks to you all for being helpful. 

Mr. & Mrs. Askew

I have received sympathetic understanding of my situation throughout my dealings with Durrants especially from the senior member of the Southwold team who has shown great consideration.

Wendy, thank you for all your held and wisdom with the selling of Tudor Rose Way.  I have been delighted with Durrants and in no small way as a result of your good cheer and professionalism. Special thanks for sorting out the boiler service which was very well timed and I much appreciated your help during a very busy time!

Although it has been hectic, the move has gone very smoothly and has been completed during the sunny weather!  We shall miss Harleston but we’re not that far away.


All of your staff were very friendly and accomodating, and additional viewings prior to sale were no problem. Sarah, John and Tracey were particularly helpful. Durrants have a deservedly high reputation and this was reflected both in their approach and all of the pre-sale activity.


Communication between the staff at Durrants Diss, was excellent. Keeping us always in the picture, for which we send our thanks. 

Mr. & Mrs. B

I think Durrants give a very professional service.  Staff went over and above to help us with our complicated sale.

Mr. C, Ms. W & Ms. K

I was impressed throughout and clearly there’s a good team spirit in the Diss Office – well done! Particularly happy that all the team knew about everything to do with our transaction at all times.

Mr. H

Thank you for making sure we got our new home.

Mr. & Mrs. K

Andrew and Sarah were brilliant! Our house sold within six days, and I strongly think that if we had gone with another agent it wouldn’t of happened so quickly!

Every little worry or question I had, Sarah and Andrew were brilliant at reassuring me and giving me and my buyers all of the information we needed, to ensure the sale went through smoothly.

Stephanie Armiger

Keep up your cheerful approach to your customers.

Mrs. Wendy Mahoney

We shop local, and Durrants have a good reputation. I have known firm for years!

Staff excellent in all areas.

F. Alger & B. Riches

Staff excellent in all areas

Mr. A & Ms. R

A big thank you to Lisa, I’m sure we wouldn’t be in our new home if it wasn’t for her.

Mr. & Mrs. B

We couldn’t really have asked for more though out our sale and purchase in Southwold. Lisa has consistently gone the extra mile to keep proceedings smooth and efficient.

We were particularly pleased and impressed by the ‘branding’ of our cottage to promote its sale. Lisa has continued to help and support us since completion.

Mr. & Mrs. L

Thank you once again for making it so easy to buy my cottage. I know I’ll be very happy in the house.

Mrs. A

Roseanne presented us with a property which we may not have considered ourselves but it turned out to be just right for us and ended our year long search. Well done and many thanks!

Mr. & Mrs. O

Spot on! Looking forward to continuing relationships with Durrants.

Mr. & Mrs. M

Lisa Brown is a huge asset – the nicest, most knowledgeable & sensible agent I have dealt with in a long time. She defused situations and went the extra mile.

Mr. & Mrs. S

Just a note to say thanks for all your help. The little touches made it a very easy move.

Mr. & Mrs. E

Very efficient and friendly office to deal with. It has been a pleasure.

Mrs. E

Thank you so much for your help, courtesy and endless cheerfulness.

Mrs. C

Many thanks for guiding us through both letting and then selling our property. We were treated with care and consideration.

Mr. & Mrs. S

I just wanted to say a big thank you to everyone in the residential sales team at Durrants, Southwold, particularly Roseanne. Thank goodness we got there in the end with a very good result.

Mr. G

On behalf of my parents, thank you for dealing with their house sale. Because of your help, I was able to exude a sense of calm to them about the sale, allowing them to worry about other things entirely!

From my perspective, I appreciated the straightforward, no spin(!), and above all, friendly communication with you. We were very pleased and impressed with the service offered.

Mr. D

Lisa has to be commended for her patience, good nature and professionalism – a credit to Durrants.

Mr. & Mrs. H

Friendly helpful staff at all times. We were made to feel that Durrants wanted to sell our property and would do anything to make sure it sold.

Mr. & Mrs. C

Very many thanks for the excellent way in which you dealt with the sale of our cottage, despite all the delays.

Mr. & Mrs. B

House sold quickly and above estimate – thank you!

Mr. O

Thank you for going beyond the call of duty.

Mr. S

Sincere thanks for all your help and support. It has been a pleasure.

Mrs. S

We had some unusual difficulties during this purchase, it would not have gone through without your tenacity. Top agents and top staff.

Mr. & Mrs. P

All was proceeding well until a last minute hiccup, your perseverance paid off, problem solved, and we are now in and very happy.

Mr. & Mrs. H

Buying property from a distance is always difficult – you made it easy, thank you.

Mrs. A

You had the answers whenever we had any questions. You eased the possible problems and made the transaction comfortable.

Mr. H

We can only say thank you for a job well done. 10 out of 10.

Constant contact from start to finish – thank you for your understanding.

Mr. T

Extremely happy with the service provided. It was a long drawn out sale but at all times your staff were very helpful, positive and so ready to deal with everything. We have already recommended you to neighbours.

Mr. & Mrs. S-H

Being local I and my family have always used Durrants – we can rely on you, thank you.

Mr. L

Thank you – couldn’t ask for more.

Mr. A

A long and difficult saga managed and kept together by your first class service – Thank you.

Mrs. H

Couldn’t be better, it is the personal and professional service which always counts.

Mr. & Mrs. F

Would never use anyone else. The best service.

Mr. C

In difficult personal circumstances for me following the death of my mother I cannot fault the professionalism and courtesy of the Durrants team.

Mr. D

Excellent service and extremely helpful. Took a lot of care to ensure we found what we were looking for.

Mr. W

Your service was excellent, a very big thank you to all.

Mr. & Mrs. T

Better than our solicitors. Highly recommend and would definitely consider sales/purchases with you in the future.

Your completion bag was a really special and thoughtful touch. You contacted us on completion day before our solicitors.

Mr. N & Ms. W

Durrants have always handled our property affairs with courtesy and efficiency.

Mr. D

All of the staff at Durrants were helpful and efficient.

Mr. P

I would especially like to thank Sandra for keeping me informed of the progress of my late fathers transaction. She was aware of difficulties I had and kept me advised of viewings and requests from the buyer.

Mrs. C

Happy with the service and response when speaking to Durrants staff. I was also impressed with negotiations, specifically the fact that i was kept up to date and not left waiting too long for a reply.

Mrs. E

I can only give praise to your Beccles office, the staff work very well as a team.

Mrs. F

Overall, one of the best Estate Agents we have dealt with & Stacey is a great ambassador to Durrants.

Mr. J & Mrs. S

This is a professional service and an excellent long established business, no improvement possible.

Mrs. S

All the staff were very helpful & friendly and went the extra mile to help me. Thank you to all.

Mrs. T

Many thanks to all for your help and support in reaching final completion of my property which was much appreciated.

Ms. D

Many thanks for all your help

Mrs. M

Thank you so much for all the effort, trials and tribulations on selling our house.  It was a mammoth task and you kept us informed all the way.    

Mr. & Mrs. P

Thank you for your professional help over the nine months; from the day you came to get details and take those excellent photos; to the good news of contracts having been exchanged.  We are so grateful to you all at the office for your excellent manner and friendship.  We would not hesitate to recommend Durrants to anyone!

Mr. & Mrs. L

Clare, Mike and Mark have been fantastic from start to finish. We wish that we would have sold our property with Durrants as the service has been faultless and we highly recommend them.

Mr. & Mrs. F

I was impressed throughout and clearly there is a good team spirit in the Diss office. Well Done! Particularly happy that all the team knew about everything to do with our transaction at all times.

Mr. H

Thank you for a very friendly and helpful service, better than we have received in the past from several other estate agents.

Mr. & Mrs. L

Thank you all for being so lovely to deal with over the past months – and for being so efficient which is a rare quality!!

Mr. & Mrs. B

Felt the valuation was sensible and was set to sell, felt welcome and at ease with staff on the first visit and valuation.  All staff were very efficient and professional

Mrs. B

Thank you for your support and patience.

Mr. C

It’s been a long road with all your help we got there, cant thank you enough for all your help.

Mr. C

Good experience from Andrew’s first visit until completion – great team effort.  Thank you all involved. 

Mr. C and Miss. D

Your whole team were excellent and we are really pleased with the outcome. I think we got a very good, and hopefully fair, price. Fran in particular was extremely helpful and professional through the whole process. A good experience from our end, so thank you all very much.

Mr. Y

We would like to thank everyone, but especially Fran & Emily for helping the process go so well considering we were a long way away from where the property was. 

Mr. & Mrs. E

Very good service, thank you.  Fran specifically very good, efficient and easy to deal with.

Mr. Y & Ms. L

I found the staff polite and helpful.

Mrs. R

Thank you all so much for such a friendly and professional service, you have been superb. 

Mr. A

Fran, I am so grateful to you for the calm and patient way in which you have managed the sale.  I so appreciate the way you have maintained communications with me and done your level best at all times to keep the momentum going. You have been extremely professional throughout and have made a difficult time as easy as possible. A heart-felt thank you.

Ms. H
Initially I contacted three local estate agents, one of which handled the property for two months but we only had a few viewings and little interest. It was whilst visiting the area that I thought and agent with a more local presence and offices closer to the property may be advantageous and approached Durrants in Harleston. During all the time the property has been with your company I have received exceptional service from all the staff at the Harleston office namely Emily, Fran, Wendy, Tim and Andrew. 
As I live nearly four hours away Durrants were able to provide regular property inspections and accompany all the prospective buyers. I sensed a real feeling that this office had a strong interest in not only serving the seller, but would provide all the information to the buyer in a timely and professional manner.  A great team effort.
In fact the potential buyers were very demanding in the information they required and have mentioned to me how they found Durrants a ‘breath of fresh air’ compared to their own agents and how the feeling of trust with Durrants helped them make a decision to buy. The property is now sold and I do not think this would be the case without the support provided by Durrants.
Thank you to the ‘Team’ and I wish them all success in future.
Mr. E

Very helpful, non ‘pushy’, friendly and informative.  Perfect service in all areas.

Mr. B & Miss. K

You have kept us in the loop throughout our move.  More than our own agents.  Great team!

Mr. & Mrs. P

I had a fantastic service, thank you.

Miss. H

All straightforward, good service. 

Mr. & Mrs. M

I think the service was excellent, it was very welcoming.

Mr. & Mrs. P

A big thank you for all of your help! We have really appreciated this. 

Ms. W

I found all communication handled in a professional & friendly manner – well done Durrants – a real pleasure dealing with you.

Mr. R

Just wanted to say thank you for all your help and support in getting us ‘our forever home’.  Much appreciated. 

Miss. G

After many years of buying and selling, Durrants is one of the best estate agent’s I’ve dealt with.  Keep up the good work, we will be back. 

Mr. R

Thank you so much for all your time and patience. Will definitely recommend you.

Mr. & Mrs. N